Frontline Support Specialist

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $110,000
Job Description

The primary objective of this role is to provide exceptional customer support, ensuring a positive experience for each client. The incumbent will handle a high volume of queries via telephone, email and web chat, addressing all questions accurately and efficiently.

The ideal candidate will possess a courageous and consultative communication style, strong analytical skills and attention to detail. A commitment to service excellence and high level customer relations experience are essential requirements.

This role involves working closely with internal stakeholders, including the Sales team and Investment Operations, to deliver a high level of service and meet the needs of our clients.

  • Provide professional, friendly and helpful assistance to clients.

  • Stay up-to-date with product, process and regulatory changes to ensure accurate information is provided.

  • Participate in multiple projects simultaneously, prioritizing tasks and managing time effectively.

Requirements

To be successful in this role, you will need:

  • A courageous and consultative communication style.

  • Strong analytical skills and attention to detail.

  • A commitment to service excellence.

  • High level customer relations experience (developing and building relationships).

  • Ability to collaborate with other teams and work as part of a larger team.

  • Focus on meeting commitments and delivering results to a high-quality standard.

Benefits

We offer a range of benefits that support your growth and wellbeing:

  • Family-friendly support: paid parental leave and a fully funded school holiday program.

  • Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services.

  • Vibrant culture: social events, trivia nights and corporate sports.

  • Employee Resource Groups: LGBTQIA+, DAWN (Developing and Accelerating Women at Netwealth), Culture Group and Carers Group.

  • Community impact: paid volunteering and our Netwealth Impact Group.

Why Join Us?

We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. We're also proudly certified by Work180, Family Friendly Workplaces and Great Place to Work.

If you're passionate about making a difference and have a genuine interest in this opportunity, we encourage you to apply.

  • Frontline Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $78,000 - $99,000

    Exceptional Frontline Support ProfessionalJob Overview:We are seeking a highly skilled and experienced individual to provide expert frontline support, resolving complex queries, enhancing team knowledge, and delivering outstanding customer service.Key Responsibilities:Act as a key point of contact for escalated Tier 1 queries, resolving issues or escalating...

  • Frontline Support Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $95,000

    Job RoleThe Senior Customer Service Officer plays a crucial role in delivering exceptional frontline support to various stakeholders within the higher education sector. This position involves resolving complex queries, enhancing team knowledge, and providing outstanding customer service.Key Responsibilities:Act as a key point of contact for escalated Tier 1...

  • Frontline Support Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeAdministration Full time $50,000 - $80,000

    Job OverviewThe Office Administrator role involves providing frontline support. You will work closely with another receptionist to maintain continuous front desk coverage, ensuring uninterrupted reception operations throughout the day.Key ResponsibilitiesProvide frontline support to customers and internal teamsMaintain a high level of customer satisfaction...

  • Frontline Healthcare Specialist

    46 minutes ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $52,000 - $63,000

    Medical Frontline SpecialistAs a Medical Frontline Specialist, you will be the face of our organisation, delivering exceptional service to patients and community.Key Responsibilities:Provide outstanding patient care and support in a dynamic healthcare environment.Develop strong relationships with patients, referrers, and colleagues to ensure seamless...

  • Frontline Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $85,000

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.The successful candidate will be responsible for handling complex customer enquiries, providing timely and accurate...

  • Leading Frontline Support Specialist

    5 hours ago

    Melbourne, Victoria, Australia beBeeBusiness Full time $70,000 - $73,000

    Job Title: Business Support OfficerJob DescriptionThe Business Support Services Officer is responsible for providing general business support, administration, and frontline visitor management.Providing quality frontline support services in a complex environment through multiple contact methods and tasksProviding effective, efficient and compliant business...

  • Frontline Customer Support Professional

    4 hours ago

    Melbourne, Victoria, Australia beBeeResponsibilities Full time $58,224 - $63,796

    We are seeking a dedicated individual to join our team as a Customer Service Officer.This is an ongoing - full time position, working 80 hours per fortnight within the Allied Health Administration department.As a frontline customer service representative for the Royal Children's Hospital, you will be involved in high-level interaction with patients,...

  • Frontline Support Coordinator

    9 hours ago

    Melbourne, Victoria, Australia beBeeSupport Full time $66,400 - $84,400

    Job OpportunityThe Frontline Support Coordinator plays a vital role in providing reception duties for a multidisciplinary youth health and medical service site. This position supports routine day-to-day client and site communications, safety, maintenance, and operations.The primary focus of this role is to provide frontline advice and support to young people...

  • Frontline Education Support

    12 hours ago

    Melbourne, Victoria, Australia Qoria Full time

    Company Description**Want to deliver tech with purpose, with people who care?****Join us in our mission to create solutions that help keep children safe online.****Who we are?**We're a tech company that exists to protect and support every child's digital journey. We've grown fast - we're ASX-listed and currently have over 500 people, working in Perth,...

  • Expert Frontline Support Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $64,000 - $87,000

    Job DescriptionWe are seeking an experienced professional to provide expert frontline support to our staff. The successful candidate will be responsible for handling complex enquiries and contributing to a high-quality service experience.About the RoleProvide timely, clear, and practical advice through phone, email, ticketing systems, and face-to-face...