Digital Retention Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time
Job Description:

As a CVM Manager, you will be at the forefront of driving retention and revenue within our customer base. You will lead key projects, develop and optimize strategies, and translate the value of CVM into measurable business outcomes.

  • You will contribute to an innovative and agile team approach, leading by example and evolving our ways of working alongside new technological innovations.
  • You will be a key collaborator in projects passionate about new products or features, driving retention within the customer base. Additionally, you will partner with other teams on personalized journeys using machine learning to drive retention and growth.
  • Key responsibilities include accurately forecasting churn and growth performance, reducing hard churn through strategic projects, and driving app penetration and engagement.
Requirements:

We are looking for someone with a proven track record in project management and the ability to work in an agile environment. You should have experience in email marketing and marketing automation tools such as SalesForce Marketing Cloud and a Customer Data Platform like Segment. Familiarity with Adobe Experience Manager (AEM) is a plus.

A tertiary qualification in a business / marketing-related field is needed. You should be commercially minded, results-driven, and possess outstanding time management, attention to detail, and project management skills. Expertise in managing the customer experience and end-to-end lifecycle journeys and communications is critical.

We seek someone with a customer-focused approach to marketing and the ability to manage and motivate people to achieve results and critical metrics. Strong communication skills, the ability to build successful relationships, and steer cross-functional teams are crucial. You should be adaptive to change, able to work well under stress and tight deadlines, and possess problem-solving skills to address issues proactively.

Benefits:

Some benefits we offer include:

  • Discounts on products and services
  • Ongoing training and mentoring opportunities
  • Hybrid ways of working
  • Competitive salary
  • Vibrant company culture
About Us:

We are a large telecommunications company with over 1 million happy customers. We pride ourselves on being innovative and customer-focused, and believe in fostering a collaborative work environment where our employees can thrive.

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