Magical User Experience Designer

1 month ago

Sydney, New South Wales, Australia Milkrun Full time
About the Role

The mission is simple: to make the MILKRUN customer experience magical. You'll do so by being hands-on yourself and leading a team of designers through 1-1s, feedback sessions, and more.

Working Closely with Our Teams

You will conceptualise and design growth opportunities and improve the app to create mind-blowing experiences for MILKRUN customers.

Initially, you'll focus on growth, solving problems like how do we make better recommendations for customers, how do we remove friction in the customer journey, how do we make MILKRUN more useful for them, and more.

Soon, you'll get your hands dirty across the rest of the app.

About You
  • You care as much about UI as you do UX and the functionality of your design.
  • You've led a design team in the past and enjoy people leadership responsibilities such as coaching, development conversations, feedback, etc.
  • Preferably, you've worked across native iOS and Android, but only experience with one is essential for this role.
  • You've got a solid design principles.
  • You'll be able to point to examples when you've validated designs with data, worked with design systems, ran user testing sessions, created user flow and customer journey maps, and ran competitor analysis.
  • You are a strategic thinker and have designed for scalability.
  • You're a team player and lead by example.
  • You're a welcomed collaborator in the glorious triad that is product, design, and engineering.
  • You're known for being top-notch communicator.

In the scenario where our Rider team needed help, you'd have no problem putting your helmet on and getting on a bike to make some deliveries.

About Working at MILKRUN

MILKRUN leaders know what goes into building something magical.

We've scaled teams at Koala, Deliveroo, Dollar Shave Club, Canva, Amazon, THE ICONIC, SafetyCulture, and Shippit, teaching us valuable lessons.

People do their best work when they are trusted to make decisions and supported when they make a mistake.

We create an environment of authenticity and safety, allowing teams to focus on solving meaningful problems.

When you give people ownership and throw equity in the mix, you create a flurry of motivation and high-performance.

Mental health and sustainable growth are a daily conversation.

Things happen quickly at MILKRUN.

Our pace of working is reflective of our promise to make super-speedy deliveries to our customers.

We're planning scary-big growth, and our investors have deep pockets.

Want to build something from the ground up with us?

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