Technical Application Support Specialist

2 weeks ago


Melbourne, Victoria, Australia RLDatix Full time
Transforming Healthcare through Technical Excellence

Rewarding an estimated salary of $120,000 - $150,000 per year, we seek a skilled Level 2 Application Support Analyst to join our APAC Customer Support team at RLDatix.

About the Role

This is an exceptional opportunity for a dedicated professional to make a positive impact in healthcare by delivering technical solutions to external customers and third parties. As a key member of our team, you will be responsible for managing technical application issues, resolving complex problems, and providing advanced technical support.

Key Responsibilities
  • Technical Issue Resolution: Provide timely and consistent technical solutions to external customers and third parties based on service level agreements.
  • Knowledge Base Development: Record detailed and reproducible fault descriptions in our ticketing system (Zendesk) and develop quality technical knowledge-based articles.
  • Escalation Management: Offer technical support in line with escalation timeframes through documented technical action plans.
  • Product Enhancement: Review product issues (bugs), assess their importance, impact, and priority, and perform technical tasks on Cloud and On-Premises customer systems.
Essential Skills and Qualifications
  • Technical Expertise: Strong understanding of Microsoft SQL Server 2008 R2 and above, T-SQL skills, and experience in IT Operations supporting a Windows enterprise environment.
  • Development Experience: Knowledge of technologies including ASP.net, SQL, VB, C#, XML, HTML5, JavaScript, and JQuery, with the ability to read and write code.
  • Customer-Facing Communication: Competent at communicating technical plans of action to customers or third parties.
Desirable Skills and Qualifications
  • Networking and Security: Knowledge of networking standards and connectivity, database performance tuning expertise, and experience in SaaS/Enterprise-scale application infrastructure management.
  • Certifications: Relevant certifications such as MCITP, MCSA, VCP, Microsoft Report Writer, and SSRS Reporting are highly valued.


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