Retail Customer Service Representative
22 hours ago
We are seeking an experienced customer service professional to join our team.
Job Description:
This is an exciting opportunity for an individual with a proven track record of delivering exceptional customer service within retail and/or warehousing environments. The successful candidate will be responsible for providing excellent service to customers, handling sales and enquiries, and working collaboratively as part of a team.
Key Responsibilities:
- Receiving and storing of incoming goods;
- Order processing including point of sale and invoicing;
- Picking and packing of outgoing goods to customers and store transfers;
- Assist with stock control including inventory monitoring and stocktakes;
- Building excellent customer relationships;
- Champion safety and compliance requirements;
- General duties supporting the branch in the day-to-day operations
Requirements:
To be considered for this role, you will need to possess the following skills and qualifications:
- Cert III in Retail or minimum 2 years retail or warehouse experience;
- Computer literacy: Basic level Microsoft Office (e.g. Outlook, Word and Excel, Point of Sale Transactions and financial software;
- Well-developed interpersonal and communication (listening, written and verbal) skills, including the ability to work with a diverse range of people;
- Ability to work successfully both autonomously and as part of a team;
- Ability to problem solve, as appropriate to role and responsibility level;
- Excellent customer service skills - the ability to build successful relationships and to exceed a customer's expectations;
- Current valid driving licence;
- A self-starter with the ability to work successfully autonomously as well as part of a team when required
Desirable Skills:
The following skills would be highly desirable for this role:
- Forklift licence (or willingness and ability to obtain);
- Experience in the agricultural industry;
- Inventory management experience
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