Operations Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,963 - $75,418

Job Title: Front Office Operations Coordinator

As a vital member of the hotel's overnight team, the Front Office Operations Coordinator plays a pivotal role in ensuring seamless operations throughout the night.

The ideal candidate will have 1+ years of experience in hospitality and exceptional communication skills, both with colleagues and guests. They will be confident in problem handling, possess strong analytical and organizational skills, and be proficient in Microsoft Office and Opera.

Responsibilities include leading the Front Office overnight team, driving team engagement, guest feedback, and problem resolution, as well as maintaining brand and cleanliness standards. The primary responsibility is safety and security of guests, with a focus on accurately completing the night audit function during 11pm–7am hours.

The successful candidate will also play a key role in coaching and mentoring their team, providing direction and guidance to achieve an exceptional guest experience.

We are looking for a proactive and flexible individual who can work weekends and evenings across a 7-day roster. A valid driver's license and first aid certification are required, along with the ability to meet legal requirements to live and work in Australia.

In return, we offer a competitive salary package, including accommodation, meal discounts, and superb training opportunities.

Key Responsibilities:

  • Lead the Front Office overnight team and drive team engagement.
  • Maintain brand and cleanliness standards.
  • Ensure safety and security of guests.
  • Complete night audit function during 11pm–7am hours.

What We Offer:

  • Competitive salary package.
  • Accommodation and meal discounts.
  • Superb training opportunities.

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