Family Violence Support Professional

2 days ago

Mackay, Queensland, Australia beBeeEmpowerment Full time $79,999 - $89,999
Job Title: Specialist Family Violence Practitioner

We are seeking a dedicated specialist to join our family violence team in Mackay. This hybrid role provides place-based case management support across both refuge and outreach services, assisting adult and child victim-survivors who are currently experiencing or have previously experienced family violence.

About the Role:

This is an exceptional opportunity for a compassionate professional to make a positive impact in the lives of those affected by family violence.

Key Responsibilities:
  • Provide trauma-informed, client-centred case management in line with TSA standards and models of care
  • Build strong, trust-based relationships with clients that encourage empowerment, safety, and participation
  • Conduct initial and ongoing assessments of client needs, risks, and goals from intake to exit
  • Develop and implement individualised case plans in collaboration with clients, ensuring their active participation
  • Facilitate access to appropriate support services, community resources, and advocate on behalf of clients where needed
  • Maintain accurate, confidential client records in accordance with TSA procedures using internal systems
  • Monitor and review case plans to ensure they remain responsive to changing needs or goals
  • Identify and report risks and service gaps, escalating concerns to the Team Leader as required
  • Actively contribute to service improvement initiatives and meet key performance indicators within required timeframes
What We Offer:
  • NFP salary packaging plus meals and entertainment benefits
  • Flexible working conditions
  • Health, fitness and financial discounts
  • Paid parental leave - 12 weeks
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Purpose driven career which has positive social and sustainable outcomes
  • Employee Assistance Program - Independent confidential counselling service
  • Opportunity for career development
  • An inclusive culture of dedicated, passionate and professional team members
Required Skills and Qualifications:
  • Qualifications in social work, psychology, or a related field
  • Proven experience in case management, preferably in the context of family violence
  • Strong communication and interpersonal skills
  • Ability to work collaboratively as part of a multidisciplinary team
  • Capacity to maintain confidentiality and handle sensitive information
  • Flexibility and adaptability in a dynamic work environment

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