Current jobs related to Customer Support Specialist - Waterloo - Winning Group

  • Customer Support Specialist

    3 weeks ago

    Waterloo, Australia Winning Appliances Full time

    Job Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Winning Group. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, and live chat.Key Responsibilities:Provide timely and effective responses to...

  • Customer Support Specialist

    3 weeks ago

    Waterloo, Australia at Sonder Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our Operations team at Sonder. As a key member of our team, you will be responsible for delivering exceptional customer service to our members and customers.Key ResponsibilitiesProvide live support to customer stakeholders via phone, email, and live chat.Resolve customer...

  • Customer Support Specialist

    4 weeks ago

    Waterloo, Australia at Sonder Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our Operations team at Sonder. As a key member of our team, you will play a vital role in delivering exceptional service to our customers and members.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and live chat, ensuring a seamless...

  • Customer Support Specialist

    4 weeks ago

    Waterloo, Australia at Sonder Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our Operations team at Sonder. As a key member of our team, you will play a vital role in delivering exceptional service to our customers and members.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and live chat, ensuring a seamless...

  • Customer Support Specialist

    3 weeks ago

    Waterloo, Australia at Sonder Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our Operations team at Sonder. As a key member of our team, you will play a vital role in delivering outstanding service to our customers and members.Key ResponsibilitiesProvide live support to customer stakeholders via live chat, telephone, and email, ensuring a seamless...

  • Customer Support Specialist

    3 weeks ago

    Waterloo, Australia at Sonder Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our Operations team at Sonder. As a key member of our team, you will be responsible for delivering outstanding service to our customers and members.Key ResponsibilitiesProvide live support to customer stakeholders via live chat, telephone, and email.Drive the resolution of...

  • Customer Support Specialist

    3 weeks ago

    Waterloo, Australia at Sonder Full time

    About the RoleAt Sonder, we're seeking a highly skilled Customer Support Specialist to join our Operations team. As a key member of our team, you'll play a vital role in delivering exceptional service to our customers and members.Key ResponsibilitiesProvide live support to customer stakeholders via live chat, telephone, and email, ensuring seamless...

  • Customer Support and Wellbeing Specialist

    3 days ago

    Waterloo, Australia at Sonder Full time

    Unlock a Rewarding Career at SonderWe are on a mission to empower people to be at their best, and we need talented individuals like you to join our team!About the RoleThe Customer Support and Wellbeing Specialist will play a vital role in delivering exceptional service to our customers and members. As a key member of our Operations team, you will manage...

  • Customer Support Specialist

    4 weeks ago

    Waterloo, Australia Winning Appliances Full time

    {"title": "Customer Support Consultant", "description": "Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team at Winning Appliances. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and live chat.Key ResponsibilitiesProvide timely and...

  • Customer Support Specialist

    4 weeks ago

    Waterloo, Australia Winning Appliances Full time

    {"title": "Customer Support Consultant", "description": "Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team at Winning Appliances. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and live chat.Key ResponsibilitiesProvide timely and...

  • Customer Support Specialist

    4 weeks ago

    Waterloo, Australia Appliances Online Full time

    {"title": "Customer Support Consultant", "description": "Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team at Appliances Online. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and live chat.Key...

  • Customer Support Specialist

    1 month ago

    Waterloo, Australia Appliances Online Full time

    {"title": "Customer Support Consultant", "description": "Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team at Appliances Online. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and live chat.Key...

  • Customer Support Specialist

    1 week ago

    Waterloo, Australia Appliances Online Full time

    Customer Support Consultant RoleThe Customer Support Consultant position involves delivering exceptional customer service through various communication channels, ensuring a high level of customer satisfaction. Key responsibilities include responding to customer inquiries, resolving issues efficiently, and providing product knowledge to meet customer...

  • Customer Experience Specialist

    1 month ago

    Waterloo, Australia Accent Group Full time

    Customer Experience SpecialistAccent Group Limited is a leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand.We are seeking a Customer Experience Specialist to support our customers through our wholesale channels in a collaborative environment where the...

  • Customer Support Specialist

    3 weeks ago

    Waterloo, Australia Winning Appliances Full time

    At Winning Appliances, we're committed to delivering exceptional customer experiences. As a Customer Support Consultant, you'll play a vital role in ensuring our customers receive top-notch service.Key Responsibilities:Provide real-time support to customers via phone, email, and live chat.Meet weekly service and sales KPIs, with a focus on delivering...

  • Customer Support Specialist

    3 weeks ago

    Waterloo, Australia Appliances Online Full time

    Customer Support Consultant RoleThe Customer Support Consultant position at Appliances Online involves delivering exceptional customer service by responding to inbound customer inquiries via phone, email, and live chat. The focus is on meeting weekly service and sales Key Performance Indicators (KPIs).Key Responsibilities:Provide in-depth knowledge of...

  • Customer Support Specialist

    3 weeks ago

    Waterloo, Australia Appliances Online Full time

    Customer Support Consultant Role OverviewThe Customer Support Consultant position at Appliances Online involves delivering exceptional customer service by responding to customer inquiries via phone, email, and live chat. The focus is on meeting weekly service and sales Key Performance Indicators (KPIs).Key Responsibilities:Provide in-depth knowledge of...

  • Customer Support Specialist

    3 weeks ago

    Waterloo, Australia Appliances Online Full time

    Customer Support Consultant Role OverviewThe Customer Support Consultant position at Appliances Online involves delivering exceptional customer service by responding to customer inquiries via phone, email, and live chat. The successful candidate will be responsible for meeting weekly service and sales Key Performance Indicators (KPIs).Key...

  • Customer Support Specialist

    3 weeks ago

    Waterloo, Australia Winning Appliances Full time

    At Winning Appliances, we're committed to delivering exceptional customer experiences. As a Customer Support Consultant, you'll play a vital role in achieving this goal.Key Responsibilities:Provide top-notch customer service via phone, email, and live chat, ensuring a seamless experience for our customers.Meet weekly service and sales KPIs, driving business...

  • Customer Support Liaison

    2 weeks ago

    Waterloo, Australia Appliances Online Full time

    {"title": "Customer Support Consultant Role Overview", "subtitle": "Provide exceptional customer service as a Customer Support Consultant", "content": "The Customer Support Consultant role is a dynamic opportunity to deliver outstanding customer service and support to our clients\. As a Customer Support Consultant, you will be the primary point of contact...

Customer Support Specialist

2 months ago

Waterloo, Australia Winning Group Full time

Company Overview

At Winning Group, we are dedicated to being more than just a conventional retail organization. We are an award-winning experience company, fueled by our commitment to people, innovation, and making a positive impact on the world. As a proud fourth-generation, family-owned Australian enterprise, we distinguish ourselves from competitors through our cutting-edge logistics, technology, and premium retail services. Our brand encompasses a wide array of entities, all focused on delivering outstanding service to our esteemed customers.

Role Overview

The Service Liaison team plays a crucial role in providing exceptional post-purchase support to ensure customer satisfaction and loyalty.

In this position, you will assist customers with product-related inquiries after their purchase, offering troubleshooting assistance, guidance, or acting on their behalf with suppliers, manufacturers, and service agents to resolve any issues.

While each day will present unique challenges, some of your primary responsibilities will include:

  • Engaging with customers to identify and troubleshoot operational issues with their products via phone or email
  • Documenting service requests with manufacturers while accurately maintaining records of issues and interactions
  • Collaborating with suppliers, manufacturers, and their service agents to uncover and address the root causes of customer concerns
  • Investigating unusual problems to ensure positive outcomes for our customers
  • Coordinating replacements or alternative solutions for customers whose products cannot be repaired

Required Qualifications

  • Strong problem-solving abilities and a proactive attitude
  • Friendly and approachable demeanor to foster trust and rapport with customers, suppliers, and internal teams
  • Excellent verbal and written communication skills
  • Capability to work effectively under pressure and adapt to shifting priorities

Additional Information

  • Competitive annual salary plus superannuation
  • Permanent full-time position with standard business hours
  • Located at our headquarters

Employee Benefits

  • Exciting opportunities for career advancement as we are a rapidly expanding company that values internal promotions
  • Access to our in-house Training Academy for ongoing professional development, including nationally accredited certifications
  • Exclusive employee perks with discounts and savings on a variety of products and services, including retail, dining, travel, and wellness

Discover more about our vibrant community and values.

In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea, and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.