Customer Support Specialist

3 weeks ago

Waterloo, Australia Winning Appliances Full time

At Winning Appliances, we're committed to delivering exceptional customer experiences. As a Customer Support Consultant, you'll play a vital role in achieving this goal.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, and live chat, ensuring a seamless experience for our customers.
  • Meet weekly service and sales KPIs, driving business growth and customer satisfaction.
  • Handle escalations professionally, directing customers to the best solutions.
  • Build meaningful relationships with customers, manufacturers, and colleagues, fostering a collaborative environment.
  • Stay up-to-date with product knowledge and process improvements, enhancing your skills and contributing to the team's success.

Requirements:

  • Permanent Unrestricted Australian Working Rights.
  • Sales experience with a customer focus and hitting targets.
  • Background in customer service, retail, or sales is preferred.
  • Knowledge of electronics and whitegoods is a plus, but not required.
  • Excellent communication skills, both written and verbal.
  • Commitment to delivering exceptional customer service.
  • Self-motivation and ability to work independently when needed.
  • Comfort with computers and willingness to learn new technology.
  • Strong interpersonal skills and attention to detail.

What We Offer:

  • Permanent full-time or part-time (min 4 days) positions.
  • Competitive salary, super, bonuses, penalty rates, and overtime (OTE On Target Earnings $70,000+).
  • Dog-friendly workplace.
  • Weekly breakfast BBQ, lunch provided during sales periods, and Friday festivities.
  • Exciting career advancement opportunities and in-house training.
  • Experience Winning Perks, employee assistance program, and more.

Join our vibrant community and learn more about us at www.winninggroup.com.au or follow us on social media.

We're committed to fostering a diverse and inclusive culture of opportunity, encouraging applications from people of culturally diverse backgrounds, LGBTQlA+ individuals, Aboriginal and Torres Strait Islander people, and people with disabilities.

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