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Senior Salesforce Analyst
3 weeks ago
Senior Salesforce Analyst - Driving Business Solutions
DescriptionWe are seeking a seasoned Salesforce expert to lead business analysis, enhancements, testing, deployment, support and administration across the Salesforce platform. As a key member of our team, you will be responsible for ensuring that application software meets business requirements and goals.
You will analyse business and technical opportunities, risks and problems to devise and implement application solutions. Your technical configuration, performance and reliability expertise will ensure seamless operations of selected applications. In addition, you will support and resolve escalated service desk tickets and recommend additional hardware or software requirements needed for successful application deployments.
This role requires strong experience with code deployments, release management, Apex, Lightning component/web component, SOQL, web services, APIs, integration, DevOps and Salesforce DX. Coordination of Salesforce environments, including sandbox refreshes, establishing deployment and release strategies across Production and Test environments is also essential.
Requirements- Bachelor's degree in information technology and/or Salesforce certifications such as Administrator, Advanced Administrator, Developer, Sales/Service Cloud.
- 5+ years' experience in managing Salesforce platforms across Sales Cloud, Service Cloud, Service Cloud Voice, Digital Experience Cloud and Marketing Cloud.
- Strong experience with code deployments, release management, Apex, Lightning component/web component, SOQL, web services, APIs, integration, DevOps and Salesforce DX.
- Experience with Service Cloud Voice and Amazon Connect is desirable.
