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Technical Support Specialist

2 months ago

Cheltenham, Victoria, Australia Conquest Recruitment Group Full time
Company Overview

Conquest Recruitment Group is a well-established family-owned enterprise specializing in technology and payment solutions. We are seeking to enhance our dynamic Help Desk Team with an additional dedicated member.
Our organization prides itself on fostering a supportive work environment and a positive company culture.

In this role, you will serve as the primary point of contact for our long-standing and loyal clientele.

Key Responsibilities:

  • Deliver technical support and assistance to resolve issues via phone communication
  • Provide ongoing escalation support to the technical team and partner organizations
  • Collaborate and communicate effectively with the technical team to share vital information
  • Build and maintain relationships with internal departments
  • Coordinate with external service providers to address and resolve issues
  • Document all activities accurately, raising cases for incidents and issues
  • Follow up on all unresolved cases
  • Ensure consistent and precise information is provided in response to inquiries

Required Skills and Qualifications:

  • Background in customer service, emphasizing the importance of client satisfaction
  • Strong team player with excellent communication abilities
  • Technical aptitude for effective problem-solving
  • Familiarity with computer management systems
  • Proficient computer skills
  • Ability to effectively transfer knowledge and skills

We welcome applications from individuals eager to contribute to a close-knit and supportive team environment.

Please note that candidates must be permanent residents of Australia.