Technical Support Specialist

3 days ago


Cheltenham, Victoria, Australia Conquest Recruitment Group Full time
The Opportunity

We are seeking a skilled Technical Support Specialist to join our thriving Help Desk Team. As a key member of our technical support team, you will play a crucial role in providing exceptional customer service and technical assistance to our valued clients.

Key Responsibilities

• Provide technical support and assistance to resolve technical issues over the phone
• Escalate technical issues to the technical team and technical partners
• Cooperate and liaise with the technical team to share information across the organization
• Develop and build working relationships with internal departments
• Liaise and coordinate with external third-party service providers to resolve issues
• Raise cases for all activities and capture accurate descriptions of incidents/issues
• Follow up on all outstanding cases
• Provide consistent and accurate information when responding to queries

Requirements

• Customer service background with a focus on putting the customer first
• Exceptional communication skills and a team player attitude
• Strong technical aptitude and problem-solving skills
• Knowledge of computer management systems and exceptional computer skills
• Ability to transfer information, skills, and knowledge effectively

About Us

We are a close-knit, supportive team that values collaboration and open communication. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please note that this role requires you to be a permanent resident of Australia.

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