Help Desk Support Specialist
1 week ago
About the Role
We are seeking a highly skilled and customer-focused Help Desk Support Specialist to join our close-knit team. As a key member of our Help Desk Team, you will be responsible for providing technical assistance and support to our clients, resolving technical issues over the phone, and collaborating with our technical team to ensure seamless service delivery.
Key Responsibilities:
- Provide technical assistance and support to clients via phone
- Escalate technical issues to our technical team and partners
- Collaborate with our internal departments to resolve issues
- Liaise with external third-party service providers to resolve issues
- Raise cases and follow up on outstanding issues
- Provide accurate and consistent information to clients
Requirements:
- Customer service background with a focus on putting clients first
- Excellent communication and team player skills
- Technical aptitude and problem-solving skills
- Knowledge of computer management systems
- Exceptional computer skills
- Strong ability to transfer information, skills, and knowledge
What We Offer:
- A close-knit and supportive team environment
- Opportunities for growth and professional development
- A competitive salary and benefits package
Please note that this role requires you to be a permanent resident of Australia.
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