Technical Support Specialist
2 weeks ago
Help Desk Support Role
Conquest Personnel Pty Ltd is seeking a skilled Help Desk Support professional to join their dynamic team. As the first point of contact for clients, you will play a key role in delivering top-tier technical assistance and support.
Key Responsibilities:
- Troubleshoot and resolve technical issues over the phone with confidence and care.
- Collaborate closely with technical teams to escalate and resolve issues quickly.
- Build strong relationships with internal teams and external service providers.
- Keep detailed and accurate case notes for smooth follow-ups.
- Provide clear, consistent, and accurate information when handling queries.
Requirements:
- Strong customer service background and a genuine commitment to putting customers first.
- Excellent communication skills and a team player attitude.
- Tech-savvy with a knack for problem-solving and experience working with computer management systems.
- Ability to easily transfer knowledge and skills to others.
Please note: This role requires you to be an Australian permanent resident.
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