Technical Support Specialist

4 hours ago


Cheltenham, Victoria, Australia Conquest Personnel Pty Ltd Full time

Conquest Personnel Pty Ltd is a leading recruitment agency specialising in placing top talent with cutting-edge tech companies.

About the Role

We are currently seeking a skilled and passionate Technical Support Specialist to join our client's dynamic Help Desk team in Australia. As a key member of this close-knit team, you will play a vital role in delivering exceptional technical assistance and support to clients.

Responsibilities
  • Troubleshoot and resolve technical issues over the phone with confidence and care.
  • Collaborate closely with technical teams to escalate and resolve issues quickly.
  • Build strong relationships with internal teams and external service providers.
  • Maintain accurate case notes for smooth follow-ups.
  • Provide clear and consistent information when handling queries.
Requirements
  • A strong customer service background with a genuine commitment to putting customers first.
  • An excellent team player with strong communication skills.
  • Proficiency in problem-solving with a knack for technology.
  • Experience working with computer management systems and strong computer skills.
  • Able to transfer knowledge and skills to others.
What We Offer

A competitive salary of $65,000 per annum, plus benefits and opportunities for career growth in a supportive environment.



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