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Superannuation Services Professional
1 month ago
We are seeking a highly skilled Member Service Consultant to join our dynamic team at Sustain Recruit. This is an exciting opportunity for individuals who are passionate about delivering exceptional service and have a strong background in the financial services industry.
Key Responsibilities- Customer Support: Provide top-notch support to existing members across a range of general inquiries, ensuring that their needs are met promptly and efficiently.
- Inbound Queries: Respond to inbound calls and written queries from current and potential members, employers, and authorized third parties regarding our superannuation products, providing accurate information and guidance as needed.
- Collaboration: Work closely with the administration and superannuation team to support internal and external stakeholders, fostering strong relationships and ensuring seamless communication.
- Knowledge: Possess general knowledge of superannuation, customer service, and administration processes, with a focus on delivering excellent outcomes.
- Experience: Have previous experience in the financial services or superannuation industry, with a proven track record of success in customer-facing roles.
- Qualifications: Hold RG 146 certification, demonstrating a commitment to ongoing learning and professional development.
- Communication: Possess strong communication and stakeholder management skills, with the ability to articulate complex information in a clear and concise manner.
- Organisational Skills: Exhibit solid organisational skills, with the ability to work under pressure and prioritize tasks effectively.
- Innovative Work Environment: Be part of a forward-thinking team that values innovation and excellence, driving positive change in the superannuation industry.
- Professional Growth: Enjoy opportunities for continuous learning and professional development, helping you grow and succeed in your career.
- Supportive Culture: Thrive in a supportive and collaborative workplace that values your contributions and provides a positive work-life balance.
- Competitive Benefits: Receive a comprehensive remuneration and benefits package, including a competitive salary of $65,000 - $80,000 per annum, depending on experience.
Sustain Recruit is a leading provider of recruitment solutions, specialising in the financial services industry. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction, and we're excited to welcome talented professionals like you to our team.
