Application Support Specialist

5 days ago


Australia EnergyAustralia Full time

About EnergyAustralia

We are a leading energy provider in Australia, committed to accelerating the clean energy transformation for all. Our purpose is to lead and drive the transition to a net zero future, and we're proud of our role in shaping the energy landscape.

About the Role

We're seeking an experienced Application Support Analyst to join our team on a 12-month fixed-term contract. As an Application Support Analyst, you will play a critical role in ensuring the operational efficiency of our applications and maintaining strong vendor relationships.

Key Responsibilities

  • Implement and configure applications to ensure availability, performance, reliability, maintainability, serviceability, and capacity in line with agreed service level agreements (SLAs).
  • Resolve incidents and requests in line with SLAs, and undertake problem management, working closely with end-users.
  • Assist in developing an application consolidation strategy and plan to simplify our application landscape.
  • Maintain documentation of all application and integration components for support purposes in accordance with required standards.
  • Work closely with internal stakeholders, including On-Site employees.
  • Support System Administration functions for several key large business systems.

Requirements

  • Experience in Application Support and integration within a large corporate environment.
  • Tertiary qualification in ICT or similar field, or comparative years of experience working with Application Support.
  • ITIL or COBIT Foundation certificate, or equivalent experience in Incident & Problem management.
  • Azure/AWS Foundation certification (not mandatory).
  • Vendor management experience and/or good communication skills.
  • Experience working with Maximo and/or Ellipse asset management systems.
  • Exposure to the energy industry or similar large, complex industrial environments.

What We Offer

  • A hybrid working environment that promotes flexibility.
  • The Energise Program, which enables flexible working that is team-centric.
  • An excellent company culture, down-to-earth and friendly organisation.
  • A state-of-the-art Melbourne office with stunning views.
  • An in-house café and onsite tech bar.

We're committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network to our Reconciliation Action Plan, we're dedicated to creating a workplace where everyone feels welcome.



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