Application Support Specialist
5 days ago
About EnergyAustralia
We are a leading energy provider in Australia, committed to accelerating the clean energy transformation for all. Our purpose is to lead and drive the transition to a net zero future, and we're proud of our role in shaping the energy landscape.
About the Role
We're seeking an experienced Application Support Analyst to join our team on a 12-month fixed-term contract. As an Application Support Analyst, you will play a critical role in ensuring the operational efficiency of our applications and maintaining strong vendor relationships.
Key Responsibilities
- Implement and configure applications to ensure availability, performance, reliability, maintainability, serviceability, and capacity in line with agreed service level agreements (SLAs).
- Resolve incidents and requests in line with SLAs, and undertake problem management, working closely with end-users.
- Assist in developing an application consolidation strategy and plan to simplify our application landscape.
- Maintain documentation of all application and integration components for support purposes in accordance with required standards.
- Work closely with internal stakeholders, including On-Site employees.
- Support System Administration functions for several key large business systems.
Requirements
- Experience in Application Support and integration within a large corporate environment.
- Tertiary qualification in ICT or similar field, or comparative years of experience working with Application Support.
- ITIL or COBIT Foundation certificate, or equivalent experience in Incident & Problem management.
- Azure/AWS Foundation certification (not mandatory).
- Vendor management experience and/or good communication skills.
- Experience working with Maximo and/or Ellipse asset management systems.
- Exposure to the energy industry or similar large, complex industrial environments.
What We Offer
- A hybrid working environment that promotes flexibility.
- The Energise Program, which enables flexible working that is team-centric.
- An excellent company culture, down-to-earth and friendly organisation.
- A state-of-the-art Melbourne office with stunning views.
- An in-house café and onsite tech bar.
We're committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network to our Reconciliation Action Plan, we're dedicated to creating a workplace where everyone feels welcome.
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