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Platform and Application Support Specialist

2 months ago

Australia Sharp & Carter Full time
About the Role

We are seeking a highly skilled Platform and Application Support Specialist to join our team at Sharp & Carter. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our core application platforms, including Oracle Cloud Fusion and Pega.

Key Responsibilities
  • Incident Management: Provide advanced technical support for application incidents and service requests, ensuring minimal disruption to our business operations.
  • Platform Administration: Oversee and maintain core application platforms, conduct technical analysis, and handle testing and deployment to ensure optimal system performance.
  • Monitoring & Maintenance: Perform regular inspections, monitor system performance, and implement preventive measures to prevent system downtime and data loss.
  • Collaboration: Coordinate with cross-functional teams and vendors to resolve issues with minimal impact on operations, fostering a culture of teamwork and open communication.
  • Continuous Improvement: Engage in capacity planning, follow audit and governance processes, and stay current with technological advancements to ensure our systems remain secure and efficient.
How You Will Work
  • Performance: Deliver high-quality results within agreed timeframes, meeting or exceeding expectations.
  • Collaboration: Foster constructive teamwork and provide feedback aligned with our organizational values, promoting a positive and inclusive work environment.
  • Learning & Development: Participate in learning opportunities and support team development, staying up-to-date with industry trends and best practices.
Who You Will Work With
  • Internal: Collaborate with business stakeholders, enterprise systems teams, and project delivery teams to ensure seamless communication and coordination.
  • External: Engage with third-party vendors and service providers to resolve issues and improve system performance.
Required Experience
  • Experience: Minimum of 5 years in enterprise platform administration and application support, with hands-on experience in Oracle Cloud Fusion and Pega.
  • Skills: Strong analytical, problem-solving, and communication skills, with experience with monitoring tools and knowledge of industry processes.
Qualifications
  • Education: Bachelor's degree in computer science or equivalent.
  • Certifications: Oracle Cloud or Fusion certification and Pega System Architect Certification (CSA) are highly regarded.