Field Applications Specialist
1 week ago
A leading biotechnology company, AusBiotech, is seeking a highly skilled Field Applications Specialist to join their team in Brisbane. As a reputable organization, they have a well-established portfolio of products in the market and are committed to innovation and excellence.
The successful candidate will be responsible for providing technical and application support, training, and collaboration with the sales team to drive business growth. This role will be pivotal in delivering exceptional customer service and ensuring overall excellence in client relationships.
Key Responsibilities:
- Provide expert-level support in a core business area of the company, including genomics, proteomics, and associated fields.
- Work with the sales team to develop and grow technical networks within the industry, identifying market opportunities and sourcing potential leads.
- Collaborate with the sales team to provide technical and product support, including new product information.
- Proactively manage and resolve customer technical issues, providing accurate information in the company's CRM system.
- Educate clients on product availability, trends, and technologies, maximizing system performance and minimizing downtime.
- Interpret clients' needs and take responsibility for problem resolution, liaising with them on administrative and technical matters.
- Meet with clients face-to-face and attend conferences locally and nationally.
Requirements:
- Ideal candidate will have relevant science qualifications, preferably in cell biology, genomics, etc.
- Previous experience in a related Field Applications role with capacity to travel at 30%.
- Ability to effectively communicate complex technical failures and methods of resolution to business partners and customers.
- Ability to work independently, manage time/priorities, and maintain composure under high levels of demand.
- Creativity, high level of motivation, ethical approach in achieving business goals.
- High level of energy, engagement, and responsibility.
Benefits:
- Opportunity for career development and growth within a leading biotechnology company.
- Flexible working conditions and supportive work environment.
- Base salary, car allowance, and commission.
- Career progression opportunities, including offices nationally and globally.
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