Product Specialist

3 weeks ago

Sydney, New South Wales, Australia WiseTech Global Full time
About the Role

We are seeking a highly skilled Product Specialist to join our team at WiseTech Global. As a Product Specialist, you will play a critical role in driving the success of our sales CRM product by working closely with customers, UX designers, and development teams to identify and prioritize product requirements.

Key Responsibilities
  • Evaluate user needs and pain points to identify opportunities for improvement
  • Investigate and propose solutions to complex issues
  • Develop and maintain technical requirements for the development team
  • Assess existing functionality and recommend areas for improvement
  • Collaborate with customers, UX designers, and development teams throughout the product lifecycle
  • Conduct product development reviews (UAT/QA) for software fixes and new features
  • Develop customer-facing product supporting content and release notes
  • Deliver high-quality customer service as a 2nd line support specialist
Requirements
  • Strong product management experience
  • Excellent understanding of enterprise sales lifecycle and challenges
  • Strong understanding and experience in new product and feature development processes
  • Excellent communication skills to liaise with internal and external teams
  • Experience in writing detailed design documents and test scripts
  • Experience in writing user-facing content and release notes
About WiseTech Global

At WiseTech Global, we build leading technology solutions that empower the logistics industry to move goods globally. Our customers include the world's largest logistics companies. We are committed to innovation and expansion, and our mission is to change the world by creating breakthrough products that empower those who own, enable, and operate the supply chains of the world.

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