Product Specialist

3 weeks ago

Sydney, New South Wales, Australia WiseTech Global Full time

At WiseTech Global, we're shaping the future of global logistics with our cutting-edge operating systems. As a Product Specialist, you'll be at the forefront of this revolution, working closely with our customers to identify and solve complex challenges.

The ideal candidate will have a deep understanding of sales CRM systems and experience working with software development teams to gather requirements. You'll possess exceptional communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders at all levels.

Key Responsibilities:

  • Evaluate user needs and pain points to identify opportunities for improvement
  • Investigate and propose solutions to complex issues
  • Develop technical requirements for the development team to implement new features and functionalities
  • Assess existing functionality and recommend areas for improvement
  • Collaborate with customers, UX designers, and development teams throughout the product lifecycle
  • Conduct product development reviews (UAT/QA) for software fixes and new features
  • Develop customer-facing product supporting content and release notes
  • Provide high-quality customer service as a 2nd line support specialist

Requirements:

  • Strong product management experience
  • Excellent understanding of enterprise sales lifecycles and challenges
  • Strong understanding of new product and feature development processes
  • Excellent communication skills to liaise with internal and external teams
  • Experience in writing detailed design documents and test scripts
  • Experience in writing user-facing content and release notes

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