Product Specialist

3 weeks ago

Sydney, New South Wales, Australia WiseTech Global Full time
{"title": "Product Specialist", "description": "About the Role

At WiseTech Global, we're seeking a skilled Product Specialist to join our team. As a Product Specialist, you'll play a critical role in articulating customer challenges as requirements and working with your team to solve complex problems.

The ideal candidate will have experience working with sales CRM systems, collaborating with software development teams, and possessing superior communication and people skills.

Key Responsibilities
  • Evaluate user needs and pain points to identify improvement opportunities
  • Investigate and propose solutions to complex issues
  • Write technical requirements for the development team for new features and functionalities
  • Assess existing functionality, evaluate inefficiencies, and recommend areas for improvement
  • Work collaboratively with customers, UX designers, and development throughout the lifecycle for new features
  • Product development review (UAT/QA) for software fixes and new features
  • Develop customer-facing product supporting content and release notes
  • Deliver high-quality customer service in the form of 2nd-line support
Requirements
  • Strong product management experience
  • Excellent understanding of enterprise sales lifecycle and challenges
  • Strong understanding and experience in new product and feature development processes, and conceptualizing solutions from ideation through to deployment
  • Excellent communication skills to liaise with internal and external teams to gather and breakdown requirements
  • Experience in writing detailed design documents as well as test scripts for the development team to deploy new features/enhancements
  • Experience in writing user-facing content and release notes
About WiseTech Global

At WiseTech Global, we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world's largest logistics companies.

Our innovations and global technology enable, improve, and empower the world's supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation.

We are known for our vibrant, dynamic workplace where personal and professional fulfillment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry-leading culture with high levels of autonomy and ownership.

Before You Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

"}

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