Product Specialist

2 weeks ago


Sydney, New South Wales, Australia WiseTech Global Full time
About the Role

We are seeking a highly skilled Product Specialist to join our team at WiseTech Global. As a Product Specialist, you will play a critical role in driving the success of our sales CRM product by working closely with customers, UX designers, and development teams to identify and solve complex issues.

Key Responsibilities
  • Evaluate User Needs: Assess customer pain points and identify opportunities for improvement, working collaboratively with cross-functional teams to develop solutions.
  • Investigate and Propose Solutions: Investigate complex issues and propose effective solutions, ensuring seamless integration with existing functionality.
  • Write Technical Requirements: Develop detailed technical requirements for the development team, outlining new features and functionalities.
  • Assess Existing Functionality: Evaluate existing product functionality, identifying areas for improvement and recommending enhancements.
  • Collaborate with Customers: Work closely with customers, UX designers, and development teams throughout the product lifecycle, ensuring customer needs are met.
  • Product Development Review: Conduct thorough reviews of software fixes and new features, ensuring high-quality delivery.
  • Develop Customer-Facing Content: Create high-quality customer-facing product supporting content and release notes.
  • Deliver High-Quality Customer Service: Provide exceptional customer service as a 2nd line support specialist, resolving customer queries and issues efficiently.
Requirements
  • Strong Product Management Experience: Proven experience in product management, with a strong understanding of enterprise sales lifecycles and challenges.
  • Excellent Communication Skills: Excellent communication and interpersonal skills, with the ability to liaise with internal and external teams.
  • Strong Understanding of New Product Development: A strong understanding of new product and feature development processes, with the ability to conceptualize solutions from ideation to deployment.
  • Experience in Writing Technical Documents: Experience in writing detailed design documents and test scripts for the development team.
  • Experience in Writing User-Facing Content: Experience in writing high-quality user-facing content and release notes.
About WiseTech Global

At WiseTech Global, we build leading technology solutions that empower the logistics industry. Our customers include the world's largest logistics companies, and our innovations enable, improve, and empower global supply chains. We are a dynamic and vibrant workplace where personal and professional fulfillment go hand-in-hand with company success.


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