Product Specialist
2 weeks ago
We are seeking a highly skilled Product Specialist to join our team at WiseTech Global. As a Product Specialist, you will play a critical role in driving the success of our sales CRM product by working closely with customers, UX designers, and development teams to identify and solve complex issues.
Key Responsibilities- Evaluate User Needs: Assess customer pain points and identify opportunities for improvement, working collaboratively with cross-functional teams to develop solutions.
- Investigate and Propose Solutions: Investigate complex issues and propose effective solutions, ensuring seamless integration with existing functionality.
- Write Technical Requirements: Develop detailed technical requirements for the development team, outlining new features and functionalities.
- Assess Existing Functionality: Evaluate existing product functionality, identifying areas for improvement and recommending enhancements.
- Collaborate with Customers: Work closely with customers, UX designers, and development teams throughout the product lifecycle, ensuring customer needs are met.
- Product Development Review: Conduct thorough reviews of software fixes and new features, ensuring high-quality delivery.
- Develop Customer-Facing Content: Create high-quality customer-facing product supporting content and release notes.
- Deliver High-Quality Customer Service: Provide exceptional customer service as a 2nd line support specialist, resolving customer queries and issues efficiently.
- Strong Product Management Experience: Proven experience in product management, with a strong understanding of enterprise sales lifecycles and challenges.
- Excellent Communication Skills: Excellent communication and interpersonal skills, with the ability to liaise with internal and external teams.
- Strong Understanding of New Product Development: A strong understanding of new product and feature development processes, with the ability to conceptualize solutions from ideation to deployment.
- Experience in Writing Technical Documents: Experience in writing detailed design documents and test scripts for the development team.
- Experience in Writing User-Facing Content: Experience in writing high-quality user-facing content and release notes.
At WiseTech Global, we build leading technology solutions that empower the logistics industry. Our customers include the world's largest logistics companies, and our innovations enable, improve, and empower global supply chains. We are a dynamic and vibrant workplace where personal and professional fulfillment go hand-in-hand with company success.
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Product Specialist
1 month ago
Sydney, New South Wales, Australia WiseTech Global Full timeAbout the RoleWe are seeking a highly skilled Product Specialist to join our team at WiseTech Global. As a Product Specialist, you will play a critical role in driving the success of our sales CRM product by working closely with our customers, UX designers, and development teams to identify and prioritize product requirements.Key ResponsibilitiesEvaluate...
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Product Specialist
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Sydney, New South Wales, Australia WiseTech Global Full timeAbout the RoleWe are seeking a highly skilled Product Specialist to join our team at WiseTech Global. As a Product Specialist, you will play a critical role in driving the success of our sales CRM product by working closely with customers, UX designers, and development teams to identify and prioritize product requirements.Key ResponsibilitiesEvaluate user...
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Product Specialist
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Sydney, New South Wales, Australia WiseTech Global Full timeAbout the RoleWe are seeking a highly skilled Product Specialist to join our team at WiseTech Global. As a Product Specialist, you will play a critical role in the development and implementation of our sales CRM product, working closely with our customers to understand their challenges and requirements.Key ResponsibilitiesEvaluate user needs and pain points...
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Sydney, New South Wales, Australia WiseTech Global Full timeAbout the RoleWe are seeking a highly skilled Product Specialist to join our team at WiseTech Global. As a Product Specialist, you will play a critical role in driving the success of our sales CRM product by working closely with customers, UX designers, and development teams to identify and prioritize product requirements.Key ResponsibilitiesEvaluate user...
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Product Specialist
2 weeks ago
Sydney, New South Wales, Australia WiseTech Global Full timeAbout the RoleWe are seeking a highly skilled Product Specialist to join our team at WiseTech Global. As a Product Specialist, you will play a critical role in driving the success of our sales CRM product by working closely with our customers, UX designers, and development teams to identify and prioritize product requirements.Key ResponsibilitiesEvaluate...
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Sydney, New South Wales, Australia WiseTech Global Full timeAt WiseTech Global, we're shaping the future of global logistics with our cutting-edge software solutions. As a Product Specialist, you'll be at the forefront of this revolution, working closely with our customers to identify and solve complex challenges.The ideal candidate will have a deep understanding of sales CRM systems and experience working with...
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Sydney, New South Wales, Australia WiseTech Global Full time{"title": "Product Specialist", "description": "About the RoleAt WiseTech Global, we're seeking a skilled Product Specialist to join our team. As a Product Specialist, you'll play a critical role in articulating customer challenges as requirements and working with your team to solve complex problems.The ideal candidate will have experience working with sales...
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