Claims Management Specialist
5 days ago
The Case Officer/Claims Officer plays a pivotal role in managing insurance claims, ensuring compliance with regulatory standards and delivering exceptional customer service.
Key Responsibilities:
- Coordinate the distribution of death claims through case management to timely payment.
- Initiate the claim staking process.
- Interact with potentially vulnerable individuals, demonstrating empathy and compassion in every interaction.
- Provide high-quality customer service on inbound and outbound calls.
- Process and triage claims efficiently.
Requirements:
- Prior experience as a Claim Officer or similar role.
- Superannuation or industry experience in a similar capacity.
- Excellent written and verbal communication skills.
- Attention to detail and process-oriented.
- Confidence in engaging with members and external stakeholders, maintaining a professional demeanor.
Why This Role Matters
This position offers a unique opportunity to make a meaningful impact in the lives of our clients. If you are passionate about delivering exceptional customer service and navigating complex claims processes, this could be the perfect fit for you.
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