Operations Manager
6 days ago
We are seeking an experienced professional to scale our UX research capabilities and take our research practice from good to great.
Main Responsibilities:- Elevate a mature research practice by setting up best-practice frameworks and processes for our research methods, tools, templates and documentation.
- Provide strategic guidance on research techniques to ensure all products are user-focussed and solve real user pain.
- Coach and mentor product designers on research techniques to improve efficiency and consistency.
- Organise research brainstorms, internal research critiques and other processes to build an insights-driven and user-led product design space.
- Establish a self-service central hub to store research information and findings from current and previous research projects.
The ideal candidate will have:
- Practical knowledge in research within fast-paced tech or late-stage start-up environments with operational services required to make research successful (e.g. user recruitment, tools and templates, knowledge management, policies and governance).
- Strong understanding of how user research functions and provide strategic guidance to teams to help them move through the research process.
- Excellent project management, organisational and creative problem-solving skills.
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