Senior Technical Support Specialist
1 week ago
Job Summary
We are seeking an exceptional IT professional to join our team as a Senior Technical Support Specialist. As a key member of our Service Desk team, you will provide remote support to our clients, troubleshooting and resolving technical issues across a wide range of technologies.
Key Responsibilities
- Provide expert-level technical support to clients, including troubleshooting and resolving complex technical issues
- Support a variety of client environments, from 10 to 500 users, as both a point of escalation and Subject Matter Expert
- Deliver support for online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
- Collaborate with highly experienced solutions experts to maintain best practice environments
Requirements
- Advanced understanding of end-user support, IT troubleshooting, and Active Directory
- Comprehensive knowledge of Windows Server, Azure, and Exchange
- Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
- Experience working with an IT outsourcer or managed service provider (MSP) is an advantage
- Understanding of ticketing systems and customer service principles is critical
What We Offer
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Collaborative and dynamic work environment
- Flexible working arrangements
About Us
First Focus is a leading Managed Service Provider, dedicated to delivering exceptional IT support to our clients. We pride ourselves on our dynamic culture, clear vision, and strong leadership.
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