Senior Technical Support Specialist

1 week ago


Prospect, South Australia First Focus Full time

Job Summary

We are seeking an exceptional IT professional to join our team as a Senior Technical Support Specialist. As a key member of our Service Desk team, you will provide remote support to our clients, troubleshooting and resolving technical issues across a wide range of technologies.

Key Responsibilities

  • Provide expert-level technical support to clients, including troubleshooting and resolving complex technical issues
  • Support a variety of client environments, from 10 to 500 users, as both a point of escalation and Subject Matter Expert
  • Deliver support for online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
  • Collaborate with highly experienced solutions experts to maintain best practice environments

Requirements

  • Advanced understanding of end-user support, IT troubleshooting, and Active Directory
  • Comprehensive knowledge of Windows Server, Azure, and Exchange
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
  • Experience working with an IT outsourcer or managed service provider (MSP) is an advantage
  • Understanding of ticketing systems and customer service principles is critical

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment
  • Flexible working arrangements

About Us

First Focus is a leading Managed Service Provider, dedicated to delivering exceptional IT support to our clients. We pride ourselves on our dynamic culture, clear vision, and strong leadership.



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