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Senior Support Specialist

2 months ago

Prospect, South Australia First Focus Full time
Job Description

We are seeking an exceptional IT professional to join our team as a Senior Support Technician. As a key member of our Service Desk team, you will be responsible for providing remote support to our clients, troubleshooting complex technical issues, and collaborating with our solutions experts to maintain best practice environments.

Key Responsibilities:

  • Providing remote service desk support to a wide variety of client environments, from 10 to 500 users, as both a point of escalation and Subject Matter Expert.
  • Supporting a combination of online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
  • Delivering the support of Azure, Hyper-V, and Citrix cloud infrastructures.
  • Performing a wide variety of troubleshooting across many technologies and liaising directly with key contacts inside our clients.
  • Occasional project team work to deploy solutions for customers.

Requirements:

  • Advanced understanding of end-user support, IT troubleshooting, and Active Directory.
  • Comprehensive knowledge of Windows Server, Azure, and Exchange.
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.
  • Experience working with an IT outsourcer or managed service provider (MSP) is an advantage and will reduce your learning curve.
  • An understanding of ticketing systems and customer service principles is critical.

What We Offer:

  • A compelling package that includes salary, training, and flexible arrangements.
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
  • First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
  • 'Never Stop Growing' is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications.

We welcome applications from Neurodiverse candidates and appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.