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Senior IT Support Specialist

2 months ago

Prospect, South Australia First Focus Full time
About the Role

We are seeking an exceptional Senior Support Technician to join our team at First Focus, a leading Managed Service Provider in Australia. As a Senior Support Technician, you will play a critical role in providing remote service desk support to our clients, troubleshooting complex technical issues, and collaborating with our experienced solutions experts to maintain best practice environments.

Key Responsibilities
  • Provide remote service desk support to a wide variety of client environments, including online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
  • Support the delivery of Azure, Hyper-V, and Citrix cloud infrastructures, with a focus on troubleshooting and resolving technical issues.
  • Liaise directly with key contacts inside our clients to resolve technical issues and provide expert advice.
  • Occasionally participate in project team work to deploy solutions for customers.
  • Collaborate with highly experienced solutions experts to maintain best practice environments.
Requirements
  • Advanced understanding of end-user support, IT troubleshooting, and Active Directory.
  • Comprehensive knowledge of Windows Server, Azure, and Exchange.
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.
  • Experience working with an IT outsourcer or managed service provider (MSP) is an advantage.
  • Understanding of ticketing systems and customer service principles is critical.
About First Focus

First Focus is a stable and focused company with over 15 years of consistent growth. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision, and strong leadership. We offer a compelling package that includes salary, training, and flexible arrangements, as well as opportunities for personal and professional development.

We welcome applications from Neurodiverse candidates and offer flexible options to best showcase your skills.