Senior IT Support Specialist

4 weeks ago


Prospect, South Australia First Focus Full time
About First Focus

First Focus is a leading Managed Service Provider (MSP) in Australia, known for its exceptional service delivery and commitment to excellence. With a team of over 270 staff across multiple countries, we offer a dynamic and supportive work environment that fosters growth and development.

Job Summary

We are seeking an experienced Senior Support Technician to join our team in South Australia. As a key member of our Service Desk, you will be responsible for providing remote support to clients across various environments, from 10 to 500 users. Your expertise in Azure, Hyper-V, and Citrix cloud infrastructures will be invaluable in delivering exceptional service to our clients.

Key Responsibilities
  • Provide remote service desk support to clients across multiple environments
  • Support online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
  • Deliver support for Azure, Hyper-V, and Citrix cloud infrastructures
  • Perform troubleshooting across various technologies and liaise with key contacts
  • Occasional project team work to deploy solutions for clients
Requirements
  • Advanced understanding of end-user support, IT troubleshooting, and Active Directory
  • Comprehensive knowledge of Windows Server, Azure, and Exchange
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
  • Experience working with an IT outsourcer or MSP is an advantage
  • Understanding of ticketing systems and customer service principles is critical
What We Offer
  • Competitive salary and benefits package
  • Opportunities for training and development, including up to 10 paid training days per year
  • Flexible working arrangements and hybrid working options
  • Access to Uprise, including 1:1 coaching sessions with qualified psychologists or counsellors
  • Option of a Tesla company car as part of your ongoing employment package

First Focus welcomes applications from Neurodiverse candidates and offers flexible options to support their needs.



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