Senior IT Support Specialist
4 weeks ago
First Focus is a leading Managed Service Provider (MSP) in Australia, known for its exceptional service delivery and commitment to excellence. With a team of over 270 staff across multiple countries, we offer a dynamic and supportive work environment that fosters growth and development.
Job SummaryWe are seeking an experienced Senior Support Technician to join our team in South Australia. As a key member of our Service Desk, you will be responsible for providing remote support to clients across various environments, from 10 to 500 users. Your expertise in Azure, Hyper-V, and Citrix cloud infrastructures will be invaluable in delivering exceptional service to our clients.
Key Responsibilities- Provide remote service desk support to clients across multiple environments
- Support online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
- Deliver support for Azure, Hyper-V, and Citrix cloud infrastructures
- Perform troubleshooting across various technologies and liaise with key contacts
- Occasional project team work to deploy solutions for clients
- Advanced understanding of end-user support, IT troubleshooting, and Active Directory
- Comprehensive knowledge of Windows Server, Azure, and Exchange
- Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
- Experience working with an IT outsourcer or MSP is an advantage
- Understanding of ticketing systems and customer service principles is critical
- Competitive salary and benefits package
- Opportunities for training and development, including up to 10 paid training days per year
- Flexible working arrangements and hybrid working options
- Access to Uprise, including 1:1 coaching sessions with qualified psychologists or counsellors
- Option of a Tesla company car as part of your ongoing employment package
First Focus welcomes applications from Neurodiverse candidates and offers flexible options to support their needs.
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Senior Support Specialist
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Prospect, South Australia First Focus Full timeSenior Support SpecialistFirst Focus is a leading Managed Service Provider (MSP) in Australia, with a strong focus on delivering exceptional IT support to mid-tier clients. We are seeking an experienced Senior Support Specialist to join our team in South Australia.The ideal candidate will have a deep understanding of Managed Services and a proven track...
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Prospect, South Australia First Focus Full timeJob Title: Senior Technical Support SpecialistFirst Focus is a leading Managed Service Provider (MSP) in Australia, seeking an exceptional Senior Technical Support Specialist to join our team. As a key member of our Service Desk, you will provide remote support to a diverse range of clients, from 10 to 500 users, and work closely with our clients' technical...
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Senior IT Support Specialist
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Prospect, South Australia First Focus Full timeSenior Support TechnicianFirst Focus is a leading Managed Service Provider (MSP) in Australia, with a strong presence in the mid-market sector. We are seeking an exceptional Senior Support Technician to join our team in South Australia.About the RoleWe are looking for a highly skilled and experienced Senior Support Technician to provide remote service desk...
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Senior Support Specialist
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Prospect, South Australia First Focus Full timeAbout the RoleWe are seeking a highly skilled Senior Support Technician to join our team at First Focus. As a Senior Support Technician, you will play a critical role in providing exceptional support to our clients, ensuring their IT systems run smoothly and efficiently.Key ResponsibilitiesRemote Service Desk Support: Provide technical support to clients via...
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Senior IT Support Specialist
4 weeks ago
Prospect, South Australia First Focus Full timeAbout the RoleWe are seeking an exceptional Senior Support Technician to join our team at First Focus, a leading Managed Service Provider in Australia. As a Senior Support Technician, you will play a critical role in providing remote service desk support to our clients, troubleshooting complex technical issues, and collaborating with our team to deliver...
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Senior IT Support Specialist
4 weeks ago
Prospect, South Australia First Focus Full timeAbout the RoleWe are seeking an exceptional Senior Support Technician to join our team at First Focus, a leading Managed Service Provider in Australia. As a Senior Support Technician, you will play a critical role in providing remote service desk support to our clients, troubleshooting complex technical issues, and collaborating with our experienced...
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Senior IT Support Specialist
4 weeks ago
Prospect, South Australia First Focus Full timeAbout First FocusFirst Focus is a leading Managed Service Provider (MSP) in Australia, known for its exceptional service delivery and commitment to excellence. With a team of over 270 staff across multiple countries, we offer a dynamic and supportive work environment that fosters growth and development.Job SummaryWe are seeking an experienced Senior Support...
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Senior Support Specialist
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Senior Technical Support Specialist
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Prospect, South Australia First Focus Full timeJob SummaryWe are seeking a highly skilled Senior Support Technician to join our team at First Focus. As a Senior Support Technician, you will be responsible for providing remote service desk support to a wide variety of client environments, from 10 to 500 users. You will work as both a point of escalation and Subject Matter Expert, supporting a combination...
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Prospect, South Australia First Focus Full timeJob SummaryWe are seeking an exceptional Senior Support Technician to join our team at First Focus. As a Senior Support Technician, you will be responsible for providing remote service desk support to a wide variety of client environments, including online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.Key...
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Senior Technical Support Specialist
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Prospect, South Australia First Focus Full time**Job Summary**We are seeking an exceptional IT professional to join our team as a Senior Support Technician at First Focus. As a Senior Support Technician, you will provide remote service desk support to a wide variety of client environments, from 10 to 500 users, as both a point of escalation and Subject Matter Expert.Support a combination of online and...
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Senior Technical Support Specialist
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Prospect, South Australia First Focus Full timeAbout the RoleWe are seeking an exceptional IT professional to join our team as a Senior Support Technician. As a key member of our Service Desk team, you will be responsible for providing remote support to our clients, troubleshooting complex technical issues, and collaborating with our solutions experts to maintain best practice environments.Key...
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Senior Technical Support Specialist
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Prospect, South Australia First Focus Full time{"header": "Job Description"}Job OverviewFirst Focus is a reputable Managed Service Provider with a strong focus on delivering exceptional IT services to mid-market clients. We are seeking a highly skilled Senior Support Technician to join our team in South Australia.Key ResponsibilitiesProvide remote service desk support to clients with varying IT...
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