Client Support Specialist

4 days ago

Canberra, ACT, Australia beBeeCaseManager Full time $107,500 - $152,569

As a Case Manager in the Confidant Network and Safe Reporting team, you will play a vital role in providing empathetic support to clients and confidants.

Empathy, non-judgment, and exceptional listening skills are essential for this position, as you will work with individuals to identify appropriate options and reach informed decisions.

This involves collaborating with various stakeholders to ensure the best response options and outcomes for clients.

Building positive partnerships with Health and Wellbeing Services, Professional Standards, Performance Management, Diversity and Inclusion, and others is crucial for success in this role.

Prior experience in complaints resolutions, injury management, or welfare officer roles will be highly valued.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a dynamic environment.

They will also demonstrate a commitment to upholding the highest standards of integrity and professionalism.

Ultimately, the goal of this role is to provide a safe and supportive environment for clients to share their concerns and work towards positive outcomes.

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