IT Support Specialist

1 day ago

Canberra, ACT, Australia beBeeTechnical Full time $60,000 - $80,000

As a Technical Field Engineer, you will be responsible for installing, diagnosing, maintaining and servicing computer-related products.

Key Responsibilities
  • Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
  • Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
  • Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services.
  • Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets.
  • Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.
  • Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of a 'service hub' service with dedicated support staff during Business Hours at specified Locations.
  • Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users.
  • Maintain a high degree of professionalism.
  • Ensure customer satisfaction throughout all transactions.
Requirements
  • NV1 Security Clearance is required for this role.
  • Time management skills are essential.
  • Motivated and enthusiastic individuals are needed.
  • Experience in delivering IT support services is necessary.
  • Effective verbal and written communication skills are required.
  • A strong focus on customer service is essential.
  • Problem-solving abilities and an analytical mindset are necessary.
  • A keen interest in developing a career in IT is desired.
We Are Committed to Diversity

We strive to create an inclusive environment where everyone feels valued and respected. We welcome applicants from diverse backgrounds and are committed to ensuring equal opportunities for all.

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