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Account Portfolio Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000
Job Title: Account Portfolio Manager

We are seeking a highly skilled and experienced professional to join our team as an Account Portfolio Manager.

Key Responsibilities:

  • Manage early arrears portfolios from start to finish, ensuring timely and effective resolution of customer accounts.
  • Negotiate suitable repayment arrangements with customers in financial distress, in line with our credit policy.
  • Monitor financial hardship cases, variations, bankruptcies, and defaults register to identify areas for improvement.
  • Respond promptly to inbound queries from customers regarding collections.
  • Follow up on broken payment arrangements and renegotiate new agreements to prevent further delays.
  • Provide customers with solutions to their queries, focusing on empathetic and effective communication.
  • Educate delinquent customers on prevention strategies to avoid future arrears.
  • Process and manage incoming cheques efficiently, ensuring accurate and timely processing.

This role requires strong verbal and written communication skills, as well as the ability to effectively prioritize tasks, manage deadlines, and understand new ideas and concepts quickly. Outcome-focused individuals with excellent organizational skills, time management abilities, and a problem-solving mindset are encouraged to apply.

Required Skills and Qualifications:
  • 12 months experience in an office or customer service environment.
  • Strong verbal and written communication skills.
  • Ability to effectively prioritize tasks, manage deadlines, and understand new ideas and concepts quickly.
  • Outcome-focused.
  • Highly organized and detail-oriented with excellent time management skills.
  • Ability to understand business needs, consistently meet expectations, and respond promptly and professionally to business requests or enquiries.
  • Ability to work efficiently and autonomously, while also being part of a collaborative team.
  • Strong problem-solving, analytical, decision-making, and collaborative skills.
  • Able to adapt to AI tools and new technologies to learn and grow.
  • An aptitude for identifying and managing risks.
  • A strong understanding of our values, including Customer First, Own It, Stronger Together, and Change the Game.
What We Offer:
  • 25 days paid leave annually, including birthday leave and quarterly wellbeing days.
  • 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers.
  • Family support policies, including miscarriage bereavement leave and domestic violence leave.
  • Mental health and wellness initiatives, including an annual wellbeing allowance, access to an Employee Assistance Program (EAP), discounted private health insurance, and great rates on fitness sessions.
  • Two days paid volunteering leave per year.
  • Fee-free products and discounts with merchant partners.
  • Team social events, epic offices, free breakfast daily, and weekly free lunches.

We pride ourselves on being an inclusive workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.