Hotel Operations Lead

1 week ago

Sydney, New South Wales, Australia beBeeNightManager Full time $75,000 - $105,001

**Job Overview**

We are seeking a highly motivated and experienced individual to join our team as an Assistant Night Manager.

This role will involve working closely with the Night Manager to lead the Front Office Team and oversee the overnight operation of the hotel.

  • Foster strong communication between the Night team and other hotel departments
  • Actively resolve guest complaints and challenges to high levels of satisfaction
  • Provide guidance, supporting training and leading the team
  • Take responsibility for the night audit function alongside the Night Manager, ensuring that all auditing income and revenue reporting are collated to a high level of accuracy
  • Monitor and control costs such as wages and expenses
  • Own the process of setting, implementing and reviewing service standards for the night team

In order to succeed in this role, you will need to be:

  • A Guest Obsessed and resilient individual with no problem or task too great
  • A fantastic communicator with the ability to initiate conversations with guests and team members
  • Experienced in a similar role or environment
  • Experienced in Fidelio or Opera PMS; hotSOS is highly preferred
  • A current valid RSA or ability to obtain
  • Able to work overnights (10:30pm – 6:30am) with flexibility for varied shifts, including weekends and public holidays
  • Able to work in Australia (full unrestricted working rights) - no sponsorship available for this position

Benefits Include:

  • Mentored by experienced leaders
  • Endless growth opportunities across our brands
  • Discounted accommodation & Food and Beverage from day one
  • Complimentary dry cleaning
  • Annual Service Recognition and Accor Tenure Milestone recognition
  • Industry-leading progressive leave policies
  • Access to our Employee Assistance Program and Partner Benefits

About Us:

We are a dynamic and inclusive company with a passion for delivering exceptional customer experiences. Our aim is to create a positive and supportive work environment where our team members can grow and develop their skills.

We value diversity and inclusion and offer reasonable adjustments to support our applicants. If you require an adjustment during the recruitment process, please let us know.

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