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Hotel Operations Lead

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Sydney, New South Wales, Australia beBeeDuty Full time $100,000 - $120,000

**Opportunity for Seasoned Hotelier**

The hotel boasts 878 guestrooms, multiple dining experiences and event spaces. With more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

**The Role:** As a Duty Manager, you will lead a passionate team of service ambassadors. You will manage the daily operations of the Front Office and Guest Services teams, ensuring our guests enjoy an elevated experience.

Responsibilities include:

  • Day-to-day leadership, supervision and management of associates in the Front Office department
  • Acting as a point of escalation for emergency situations
  • Maintaining complete knowledge of all room types, the hotel matrix and facilities
  • Handling client queries and complaints with professionalism
  • Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins

**Requirements:** Demonstrated experience as a Duty Manager in a high volume, hotel operation; experience working with property management systems; excellent communication skills; focus on delivering exceptional customer service; strong problem-solving skills and ability to work efficiently under pressure.

Our family is always growing. We are looking for someone who can make a real impact.