Service Desk Consultant

3 days ago


City Of Maribyrnong, Australia State Trustees Limited Full time
About the Role

We are seeking a highly skilled Service Desk Consultant to join our team at State Trustees Limited. As a key member of our Service Delivery team, you will be responsible for providing exceptional IT support to our employees, ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide first and second-level IT support, troubleshooting, and resolving technical issues in a timely manner.
  • Serve as the first point of contact for IT support, addressing incidents, service requests, and inquiries.
  • Perform installations, software upgrades, and mobile device support.
  • Maintain strong relationships with internal teams and external vendors.
  • Ensure adherence to ITIL-based service management processes, including Incident, Request, and Problem Management.
  • Promote information security awareness across the organization.
Requirements
  • Qualification in an IT or business-related discipline.
  • Demonstrated experience in 1st and 2nd level technical support in an ITIL Service Desk environment.
  • Exceptional customer service skills.
  • Demonstrated experience in supporting Microsoft Windows 10 and Office 365.
  • Understanding of Active Directory and administration processes.
  • Experience with Remote Access technologies (e.g. Citrix).
  • Knowledge of Incident, Request and Problem Management processes, policies & procedures.
What We Offer
  • One-off work-from-home set up payment.
  • Career development opportunities.
  • Health and well-being programs.
  • Flexible working conditions.
  • Education assistance.
  • Purchased leave.
  • Employee assistance program.
  • Reward and recognition program.
  • Free Will preparation.
  • Retailer discounts.
  • Charitable workplace giving.
  • Employee social club.


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