Service Desk Consultant
3 days ago
We are seeking a highly skilled Service Desk Consultant to join our team at State Trustees Limited. As a key member of our Service Delivery team, you will be responsible for providing exceptional IT support to our employees, ensuring the smooth operation of our IT systems.
Key Responsibilities- Provide first and second-level IT support, troubleshooting, and resolving technical issues in a timely manner.
- Serve as the first point of contact for IT support, addressing incidents, service requests, and inquiries.
- Perform installations, software upgrades, and mobile device support.
- Maintain strong relationships with internal teams and external vendors.
- Ensure adherence to ITIL-based service management processes, including Incident, Request, and Problem Management.
- Promote information security awareness across the organization.
- Qualification in an IT or business-related discipline.
- Demonstrated experience in 1st and 2nd level technical support in an ITIL Service Desk environment.
- Exceptional customer service skills.
- Demonstrated experience in supporting Microsoft Windows 10 and Office 365.
- Understanding of Active Directory and administration processes.
- Experience with Remote Access technologies (e.g. Citrix).
- Knowledge of Incident, Request and Problem Management processes, policies & procedures.
- One-off work-from-home set up payment.
- Career development opportunities.
- Health and well-being programs.
- Flexible working conditions.
- Education assistance.
- Purchased leave.
- Employee assistance program.
- Reward and recognition program.
- Free Will preparation.
- Retailer discounts.
- Charitable workplace giving.
- Employee social club.
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