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Service Desk Consultant

2 months ago


City Of Moreton Bay, Australia DFP Recruitment Full time
About the Role

We are seeking a highly skilled Service Desk Consultant to join our team in the automotive industry. As a key member of our Service Desk Team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Handle multiple channels of support enquiries, including phone, email, and online ticketing systems
  • Utilise and maintain our knowledge base, ensuring accurate and up-to-date information
  • Participate in ongoing training and development to enhance your skills and knowledge
  • Communicate effectively with internal and external customers through end-to-end service delivery
  • Capture all user interactions within our online ticketing system
  • Handle multiple tasks and competing priorities effectively to meet customer needs
  • Contribute as a proactive team member, improving the customer experience and contributing to the team's success
About You

We are looking for a candidate with excellent customer service skills, a positive attitude, and a willingness to achieve within a team environment. You should have problem-solving skills, excellent written and oral communication skills, and a strong work ethic. A desire to learn and develop is essential, as well as the right to work full-time in Australia.

What's on Offer

We offer a competitive salary based on your qualifications and experience, as well as full training on our Dealer Management System and associated products. You will be part of a rapidly expanding global company with offices in four continents, and will have the opportunity to work with a knowledgeable and friendly Support Team that takes pride in delivering excellence in customer service.

We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability. We are committed to providing reasonable adjustments for individuals with disability throughout the recruitment process.