Service Desk Analyst

7 days ago


Brisbane City, Australia Michael Page Full time
About Our Client

Our client is a well regarded Government body in Brisbane's CBD. Due to an internal promotion, a vacancy has been created within their highly collaborative IT department.

Our client are a values driven organisation who place a high value on development, respect, integrity and teamwork.

Job Description

The role will involve the following;

  • Support approved software packages (e.g., electronic lock & security systems, surveillance systems, digital signage, user security integration)
  • Assist with data exporting, importing, and ID card production
  • Preparing reports aligned with internal Government processes & standards
  • Troubleshoot and support approved internet security measures
  • Manage and cultivate business relationships
  • Day-to-day service desk operations, triaging & escalating tickets through the organisation's ITSM tool
  • Base level networking - cabling, switching & routing
The Successful Applicant

Selection criteria will include;

  • Prior experience in a Queensland Government body is desired
  • Experience with Service Desk Plus ticketing software
  • Excellent interpersonal communication skills
  • Ability & proven success working in a team
  • Experience in the following technologies will be highly regarded: Office 365 E5 Application stack, Active Directory, Azure Active Directory, Azure, Exchange, SharePoint, Intune, ZScaler, troubleshooting of iOS and Android devices


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