Student Matters Advisor

2 weeks ago

Adelaide, South Australia beBeeStudent Full time $101,785 - $113,839
Job Overview

This role is part of the Student Affairs team, focusing on student complaints and appeals.

  • Advisory services to the University community
  • Complaints resolution in relation to student matters

The position requires a high degree of knowledge and sensitivity in interpreting University policies and procedures.

Key Responsibilities
  1. Provide advice and support on organisational policies and procedures
  2. Review and assess reported incidents concerning student behaviour
  3. Work with stakeholders to address matters and support misconduct referrals under the Student Misconduct Policy
  4. Prepare annual and ad hoc reports, making recommendations on identified issues to improve student outcomes

Knowledge of University policies and procedures relating to student matters is essential for success in this role.

Required Skills and Qualifications
  • Substantial experience in providing advice and support on organisational policies and procedures
  • High-level verbal and written communication skills, with experience in preparing reports
  • Ability to analyse data, determine trends, and make recommendations to address identified gaps and risks
  • Well-developed interpersonal communication skills, with experience in coordinating key stakeholders
  • Demonstrated experience in responding professionally to complex customer requests and managing conflict
Benefits

The University of Adelaide offers a supportive work environment and opportunities for career growth and development.

Join Our Community

We value diversity and inclusion, and welcome applications from female applicants, people with a disability, and Aboriginal and Torres Strait Islander people who meet the requirements of this position.

  • Advisor of Student Conduct and Resolution

    6 days ago

    Adelaide, South Australia beBeeComplaints Full time $101,785 - $113,839

    Student Grievance AdvisorA Role in Student AffairsAre you a student affairs professional looking for a new challenge? Do you have experience in providing advice and support on organisational policies and procedures?We are seeking a skilled and dedicated individual to join our team as a Student Grievance Advisor. In this role, you will provide an advisory and...

  • Student Success Advisor

    6 days ago

    Adelaide, South Australia The University of Adelaide Full time

    OverviewJob no: 517241Work type: Continuing - Full-timeCampus: AdelaideCategories: Student Services and Learning support, HEO6(HEO6) $92,511 - $99,020 per annum plus an employer contribution of 17% superannuation applies.Fulltime, Continuing Position.If you are passionate about making a meaningful impact to students' experiences as they study, join us as our...

  • Student Success Advisor

    5 days ago

    Adelaide, South Australia The University of Adelaide Full time

    OverviewJob no: 517241Work type: Continuing - Full-timeCampus: AdelaideCategories: Student Services and Learning support, HEO6(HEO6) $92,511 - $99,020 per annum plus an employer contribution of 17% superannuation applies.Fulltime, Continuing Position.If you are passionate about making a meaningful impact to students' experiences as they study, join us as our...

  • Student Success Advisor

    6 days ago

    Adelaide, South Australia The University of Adelaide Full time

    Overview Job no: 517241 Work type: Continuing - Full-time Campus: Adelaide Categories: Student Services and Learning support, HEO6 (HEO6) $92,511 - $99,020 per annum plus an employer contribution of 17% superannuation applies. Fulltime, Continuing Position. If you are passionate about making a meaningful impact to students' experiences...

  • Student Success Advisor

    1 week ago

    Adelaide, South Australia University of Adelaide Full time

    Overview (HEO6) $92,511 - $99,020 per annum plus an employer contribution of 17% superannuation applies. Fulltime, Continuing Position. If you are passionate about making a meaningful impact to students' experiences as they study, join us as our next Student Success Advisor. The Division of Academic and Student Engagement (DASE) partners with...

  • Student Success Advisor

    1 week ago

    Adelaide, South Australia University of Adelaide Full time

    Overview(HEO6) $92,511 - $99,020 per annum plus an employer contribution of 17% superannuation applies.Fulltime, Continuing Position.If you are passionate about making a meaningful impact to students' experiences as they study, join us as our next Student Success Advisor.The Division of Academic and Student Engagement (DASE) partners with students, staff and...

  • Student Grievance Specialist

    2 weeks ago

    Adelaide, South Australia beBeeAdvisory Full time $101,785 - $113,839

    Student Grievance and Conduct Advisor RoleThe Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.About the JobThis is an exciting opportunity to work...

  • Student Grievance and Conduct Advisor Role

    2 weeks ago

    Adelaide, South Australia beBeeStudent Full time $101,785 - $113,839

    Job Title: Student Grievance AdvisorThis is an exciting opportunity to work in a dynamic student affairs team, providing expert advice and support on organisational policies and procedures.

  • Student Engagement Advisor

    1 week ago

    Adelaide, South Australia Torrens University Australia Full time

    Who we are:- At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase...

  • Student Grievance

    2 weeks ago

    Adelaide, South Australia The University of Adelaide Full time

    OverviewJob no: 517314Work type: Fixed term - Part-timeCampus: AdelaideCategories: Student Services and Learning support, HEO7(HEO7) $101,785 to $113,839 per annum plus an employer contribution of 17% superannuation applies.0.8FTE (29.40 hours per week) part time fixed term position, available until end of June 2026.Exciting opportunity to work in Student...