Student Success Advisor

Overview

Job no: 517241

Work type: Continuing - Full-time

Campus: Adelaide

Categories: Student Services and Learning support, HEO6

(HEO6) $92,511 - $99,020 per annum plus an employer contribution of 17% superannuation applies.

Fulltime, Continuing Position.

If you are passionate about making a meaningful impact to students' experiences as they study, join us as our next Student Success Advisor.

About the division

The Division of Academic and Student Engagement (DASE) partners with students, staff and the broader community to deliver an outstanding student experience. The Student Experience branch within DASE provides administrative and support services to students as well as partnerships with academic staff in the development of a high-quality, engaging and relevant learning environment. The Student Engagement and Success unit delivers proactive initiatives that support student connections, progression and success, working closely with student representatives and focusing on orientation, program advice, academic progress and initiatives that support retention and completion.

Role purpose

The Student Success Advisor works in the Student Success Team to proactively deliver front-facing student support across the coursework student lifecycle (onboarding to graduation). This includes cohort/discipline-specific support and engagement, degree pathway advice, onboarding, program/course advice, student counselling and consultation, retention/engagement activities, and graduation completions. A key component of this role is to ensure the delivery of holistic student case management in line with developing a proactive student-centric service culture focusing on increased student retention, engagement and success.

Responsibilities

1. Deliver front-facing student support across the coursework student lifecycle from onboarding to graduation.
2. Provide cohort/discipline-specific support and engagement, degree pathway advice, and program/course advice.
3. Offer student counselling and consultation and contribute to retention/engagement activities that support student success.
4. Support graduation processes and completions for students.
5. Ensure holistic student case management aligned with a proactive, student-centric service culture.

To be successful you will need

• Proven experience of actively contributing to the development of, and working effectively as part of a high performing team.
• Proven ability to champion a workplace culture defined by positivity, adaptability, energy, and the delivery of results.
• Previous experience in the provision of front-facing student advice in a tertiary education environment, including interpretation, application and customisation of complex rules and policies.
• Demonstrated ability to communicate, both verbally and in writing, in a succinct, professional and responsive manner and to work collaboratively to deliver student-centric results.
• Demonstrated high-level administrative experience, with mature organisational and time management abilities, problem solving skills and good judgement to deliver high-quality output.
• Experience managing multiple tasks with competing deadlines, implementing plans to achieve defined outcomes, and the ability to investigate, analyse and implement procedures.
• Experience applying the University's Student Administration Systems in the delivery of high-quality student support and administrative services.
• Ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to comply with associated behaviour expectations.

Path to Adelaide University

We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026. Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching. You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.

Your division's broader role

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching, ensuring all Adelaide students have a quality experience and investing in our academic staff's professional development.

How to apply

Click on the 'Apply Now' button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as outlined in the position description.

Equal Employment Opportunity

We are an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

Advertised: 08 Sep 2025 12:00 AM

Applications close: 15 Sep 2025 11:55 PM

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