Student Success Advisor

Overview

(HEO6) $92,511 - $99,020 per annum plus an employer contribution of 17% superannuation applies.

Fulltime, Continuing Position.

If you are passionate about making a meaningful impact to students' experiences as they study, join us as our next Student Success Advisor.

The Division of Academic and Student Engagement (DASE) partners with students, staff and the broader community to deliver an outstanding student experience. At the heart of the student experience are transformational opportunities in learning and teaching.

The Student Experience branch within DASE is responsible for providing services that deliver an excellent student experience. This includes administrative and support services to students as well as service to, and partnership with, academic staff in the development of a high-quality, engaging and relevant learning environment.

Student Engagement and Success ensures a rich student experience through delivery of proactive initiatives that support student connections, progression and success during their time at The University. The unit works closely with student representatives and is responsible for orientation, program advice, academic progress and initiatives that support student retention and completion.

Role purpose

The Student Success Advisor works in the Student Success Team to proactively deliver front facing student support across the coursework student lifecycle (on-boarding to graduation). This includes key student lifecycle functions such as cohort/discipline-specific support and engagement, degree pathway advice, on-boarding, program/course advice, student counselling and consultation, retention/engagement activities, and graduation completions. A key component of this role is to ensure the delivery of holistic student case management in line with the development of a proactive student-centric service culture focusing on increased student retention, engagement and success.

To be successful you will need

• Proven experience of actively contributing to the development of, and working effectively as part of a high performing team.
• Proven ability of championing a workplace culture defined by positivity, adaptability, energy, and the delivery of results.
• Previous experience in the provision of front-facing student advice in a tertiary education environment, including the interpretation, application and customisation of complex rules and policies.
• Demonstrated ability to communicate, both verbally and in writing, in a succinct, professional and responsive manner and to work collaboratively to deliver student centric results.
• Demonstrated high level administrative experience, coupled with maturely developed organisational and time management abilities, problem solving skills and an ability to utilise sound judgement to deliver high quality output.
• Demonstrated experience in managing multiple tasks with competing deadlines, implementing plans to achieve defined outcomes, and the ability to investigate, analyse and implement procedures.
• Demonstrated experience in the application of the University's Student Administration Systems in the delivery of high quality student support and administrative services.
• Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to positively comply with the associated behaviour expectations.

The path to Adelaide University

We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026. Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching. You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.

Your division\'s broader role

The Division of Academic and Student Engagement drives the University\'s strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff\'s professional development.

Learn more at: adelaide.edu.au/dase/division-leadership

If you have the talent, we\'ll give you the opportunity

Together, let\'s make history. Click on the Apply Now button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as outlined in the position description.

Applications close 11:55pm, 15 September 2025.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

To be eligible to apply for this position, you must be an Adelaide University, University of Adelaide or UniSA current employee at the time the position is advertised.

For further information

For a confidential discussion regarding this position; contact:

Rhiannon Kinsey
Team Leader, Student Success | Faculty of Sciences, Engineering and Technology
E: rhiannon.kinsey@adelaide.edu.au

You\'ll find a full position description below.

We are an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

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