Student Grievance Specialist

3 days ago

Adelaide, South Australia beBeeAdvisory Full time $101,785 - $113,839
Student Grievance and Conduct Advisor Role

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

About the Job

This is an exciting opportunity to work in Student Affairs, part of the Student Life team who focus on delivering efficient and responsive student services that contribute to the overall student experience. As a Student Grievance and Conduct Advisor, you will provide an advisory and complaints resolution service to the University community in relation to student complaints and appeals.

Key Responsibilities:

  • Review and assess reported incidents concerning student behaviour, work with stakeholders to address matters, and support misconduct referrals under the Student Misconduct Policy.
  • Provide guidance on University complaint processes, assess student appeals for grounds, negotiate outcomes, and refer students to appropriate University support services.
Requirements

To be successful in this role, you will need:

  • Substantial experience in providing advice and support on organisational policies and procedures.
  • High-level verbal and written communication skills, with experience in preparing reports.
  • Ability to analyse data, determine trends and make recommendations to address identified gaps and risks.
  • Well-developed interpersonal communication skills, with experience in coordinating key stakeholders.
  • Demonstrated experience in responding professionally to complex customer requests and managing conflict.
  • Knowledge of University policies and procedures relating to student matters.
Benefits

This position offers a unique opportunity to work in a dynamic and supportive team environment. You will have access to a wide range of benefits, including:

  • Flexible work arrangements.
  • Ongoing training and development opportunities.
  • A collaborative and inclusive workplace culture.
About the Team

The Student Life team is committed to delivering exceptional student experiences. We are passionate about creating a welcoming and inclusive environment for all students, and we are looking for someone who shares our values and commitment to excellence.

We value diversity and inclusion and encourage applications from people of all backgrounds. If you are passionate about working in higher education and are looking for a challenging and rewarding role, please apply now.

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