Customer Experience Coordinator

3 weeks ago


Melbourne, Victoria, Australia Accor Full time

As a key member of the Sofitel Melbourne On Collins team, the One Touch Operator plays a vital role in ensuring seamless communication between guests and the hotel.

The ideal candidate will possess exceptional communication skills, a warm and welcoming demeanor, and the ability to remain calm under pressure.

Responsibilities include coordinating the flow of phone calls and mail, managing the One Touch desk, and providing exceptional service to guests and colleagues alike.

With a strong focus on customer satisfaction, the One Touch Operator will be responsible for resolving guest inquiries and requests in a timely and professional manner.

This is an excellent opportunity for a motivated and organized individual to join our dynamic team and contribute to the success of Sofitel Melbourne On Collins.

Key Responsibilities:

  • Coordinate the flow of phone calls and mail
  • Manage the One Touch desk
  • Provide exceptional service to guests and colleagues
  • Resolve guest inquiries and requests in a timely and professional manner

Requirements:

  • Exceptional communication skills
  • Warm and welcoming demeanor
  • Ability to remain calm under pressure
  • Minimum 6 months' experience in a luxury hotel environment


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