Service Delivery Lead

2 days ago

Melbourne, Victoria, Australia beBeeService Full time $50,000 - $135,701

The role of a Service Delivery Manager is to manage day-to-day client relationships and ensure that high-quality services are provided within acceptable profitability margins.

This key position requires strong leadership, project management, effective communication, and interpersonal skills.

  • Key Responsibilities:
  • Manage client relationships and ensure client SLAs are consistently met
  • Project manage small to medium projects, manage incidents and identify revenue opportunities
  • Act as the escalation point for service, software and consulting support through to resolution
  • Ensure client contracts are delivered and additional services following agreed Change/Statement of Work approval process

Benefits:

  • Competitive salary
  • 2 paid volunteering days
  • Parental leave policy
  • Generous reward and recognition programs
  • A friendly, social and supportive global team

Our company values delivery and diversity and offers a range of community-based initiatives to get involved in.

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