Delivery Lead

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

Role description:

The Delivery Lead is a leadership role focused on achieving delivery excellence and client delight within the Australian Enterprise Decision Analytics (EDA) solutions portfolio, an asset investment planning and decision support tool. By leveraging technical expertise, effective collaboration, and client engagement this role ensures that solutions consistently deliver measurable client value and outcomes that differentiate Arcadis from competitors.

As the custodian of the Australian delivery portfolio, you will oversee project execution, manage resources, and ensure client satisfaction through high-quality delivery outcomes. In addition to leading and mentoring team members, you will take direct ownership of project management on certain client engagements, ensuring delivery aligns with agreed scope, quality, and timelines.

A key aspect of the role is supporting the growth of the EDA solutions business by collaborating with sales teams on business-winning efforts, leveraging client insights, and identifying opportunities for expansion. The Delivery Lead embodies technical expertise, client-centricity, and leadership, driving both operational excellence and strategic growth.

The role sits within our global business area Intelligence. We use digital intelligence and deep human knowledge to create products and solutions in a holistic way. We empower our clients with agile, data-driven insights and technologies that complement our sustainable design, engineering, and advisory expertise. We can confidently work in partnership to address global challenges from climate change and rapid urbanization, to increasing digitalization, socio-economic disruption, and societal expectations head-on, all with the common goal of improving quality of life

Role accountabilities:

• Delivery Portfolio Management:
• Oversee the Australian delivery portfolio of EDA solutions projects, ensuring the realisation of client outcomes and maximising value.
• Monitor portfolio performance, measured by delivered margin versus 'as-sold' margin, and identify and manage risks and opportunities.
• Consolidate resource demand profiles across the portfolio and align with capability leads and resourcing teams
• Client Engagement & Project Delivery:
• Take direct responsibility for project management on select client engagements, ensuring on-time, on-budget delivery aligned with agreed scope and quality standards.
• Leador contribute to delivery projects, effectively balancing technical expertise with a client-focused mindset.
• Own solution designs, providing technical advisory to project team members and clients, and working with / collaborating with respective EDA technical teams as appropriate.
• Capture, evaluate, and continuously improve client satisfaction to ensure exceptional outcomes from EDA solutions delivery.
• Business Development & Client Insight:
• Provide technical advisory input to support Sales teams with business-winning opportunities and growth initiatives in the Australian region.
• Contribute to business-winning efforts by reviewing and shaping EDA solutions responses that address client needs (e.g., technical requirements, delivery methodologies, solution design, and resource plans)
• Leverage client insights and market intelligence to inform the strategic direction of EDA product and solution development.
• Team Leadership:
• Lead, inspire, and mentor team members to foster a positive, collaborative, and high-performing culture.
• Provide leadership to EDA Solution Delivery team members deployed on client projects
• EDA Solutions Delivery Methodology:
• Collaborate with the EDA Solutions Delivery Director to refine and implement the EDA solutions delivery playbook, improving standardisation, repeatability, and predictability.
• Drive enhancements in delivery quality and efficiency to ensure consistent and successful client outcomes across the portfolio.

Qualifications & Experience:

• Proven track record in managing delivery portfolios, including monitoring performance metrics, managing risks, and optimising outcomes.
• Demonstrated project management expertise, including scope definition, scheduling, budgeting, and risk mitigation to ensure successful delivery. For example, you have experience of waterfall and Agile methodologies and within Agile understand the differences between Scrum, SAFe, Kanban including their context and application.
• Strong technical acumen in Asset Management and/or Asset Investment Planning, including expertise in asset & portfolio lifecycle modelling and mathematical solving.
• Proven ability to translate and communicate complex technical concepts into client centric solutions, including defining appropriate scenario analyses and presenting methodologies and results to all levels of a client's organisation.
• Experience in client engagement, including capturing and improving client satisfaction, nurturing relationships, and identifying growth opportunities.
• Familiarity with business-winning processes, including shaping and reviewing technical and resource responses to meet client needs.
• Collaborative mindset with experience working across teams to align resources, drive outcomes, and enhance delivery efficiency.
• Exceptional leadership skills, with a record of inspiring and mentoring teams to foster a positive and high-performing culture.
• Effective communication skills, capable of articulating technical details clearly and concisely to clients and stakeholders.
• Desirable qualifications include an IAM Certificate or Diploma, proficiency in statistical programming languages (e.g., Python or R), and business intelligence tools (e.g., Power BI)

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.