Operations Service Delivery Lead
6 hours ago
We're seeking a proactive and commercially savvy professional to manage service delivery across a portfolio of clients.
You'll play a pivotal role in coordinating BAU support, overseeing projects and work orders, and ensuring our service agreements deliver value.
- Lead daily service delivery for assigned clients, ensuring smooth operations and satisfaction
- Manage work orders, project coordination, and contracts
- Facilitate regular client meetings and maintain effective communication strategies
- Oversee incident management, compliance, and reporting activities
- Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes
- Identify opportunities for upsells, renewals, and service enhancements
The ideal candidate is a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced, client-facing environments.
- Demonstrated experience in managing professional services delivery across multiple clients
- Strong grasp of SLAs, KPIs, and service metrics in a commercial setting
- Skilled in stakeholder engagement, issue resolution, and continuous improvement
- Tertiary qualification in Business, Technology, or a related field
- Certifications in ITIL, PMP, or Agile (preferred)
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