IT Desktop Support Specialist
6 days ago
IT Desktop Support Role
We are seeking a skilled IT Desktop Support to join our team at the HiTech Group. As an IT Desktop Support, you will be responsible for providing second-level support for systems and production environments, including collaboration with other IT resolver groups to complete incident tickets and service requests.
Key Responsibilities
- Providing technical support for systems and production environments.
- Collaborating with other IT resolver groups to complete incident tickets and service requests.
- Taking ownership of customer issues and requests by proactively managing a positive client experience and ensuring results are communicated to the client clearly.
Requirements
- Experience supporting operating environments such as Active Directory, Win10/11 laptops, and workstations, M365, Azure Virtual Desktops and iOS.
- Proven experience in a technical support role, supporting large numbers of users nationally.
- Exposure in M365 Power apps, Intune, Netskope, and Video Conferencing is highly desirable.
- Ability to effectively utilise Ivanti or similar IT Service Management tools.
About the Role
This is a great opportunity to provide your expertise and support to our team at the HiTech Group. If you have the required skills and experience, we encourage you to apply.
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