Administrative Support Specialist

5 days ago

Newcastle, New South Wales, Australia Charterhouse Full time
Company Overview

Charterhouse is an esteemed emergency service provider committed to delivering exceptional customer service to the public.

Salary

The successful candidate will be rewarded with a competitive salary of $34,590 per annum, inclusive of superannuation benefits.

Job Description

This pivotal role plays a crucial part in our organization's success by providing outstanding customer service to members of the public for charges related to Ambulance services. As the first point of contact, you will be responsible for responding to various customer inquiries via phone, email, or written correspondence, ensuring a smooth and efficient experience.

Key Responsibilities
  • Processing Accounts Receivable Invoices: Accurately process and manage accounts receivable invoices, ensuring timely payment and resolving any discrepancies.
  • Responding to Enquiries: Respond to customer enquiries in a professional and courteous manner, addressing their queries and concerns efficiently.
  • Preparing Reports: Prepare monthly statements and reports for customers, showcasing our commitment to transparency and accountability.
  • Following up Outstanding Accounts: Proactively follow up on outstanding accounts, maintaining effective communication with customers to resolve any issues.
Required Skills and Qualifications
  • Customer Service Expertise: Possess a demonstrated commitment to providing exceptional customer service, handling stressful and emotional situations with ease.
  • Attention to Detail: Ensure accuracy and attention to detail in all aspects of work, maintaining high standards of quality.
  • Technical Skills: Proficient in Microsoft Office, particularly Excel, Word, and Outlook, with ability to adapt to new technologies.
  • Effective Communication: Excellent written and verbal communication skills, able to articulate complex information clearly and concisely.
Benefits

This role offers a unique opportunity to join a dynamic team, working in a fast-paced environment that values innovation and collaboration. As a valued member of our team, you will enjoy a range of benefits, including a competitive salary, opportunities for growth and development, and a supportive work environment.

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