Aquatic Programs Manager

23 hours ago

Sydney, New South Wales, Australia beBeeLeadership Full time $70,000 - $84,000

**Promote and Develop Aquatic Services**

We are seeking a qualified and experienced professional to join our team at the Whitlam Leisure Centre in Liverpool, NSW.

The successful candidate will have a passion for promoting aquatic programs to the community, building, developing and leading a passionate team, and creating an innovative and fun venue obsessed with guest experience.

This is a great opportunity to lead our aquatics team and deliver exceptional customer service while having an in-depth knowledge of aquatic programs and the industry.

The role requires professionalism, equality, teamwork, accountability, and innovation to continually improve service delivery.

The key responsibilities include:

- Implementing and promoting the GOSwim program in line with standards
- Implementing processes for the success of the GOSwim Program
- Adhering to business plan objectives and events calendar
- Achieving set KPIs including financial performance
- Number of schools attending the program
- Retention of schools
- Maintaining NPS and mystery shop scores in line with KPIs adopted by the organization
- Managing budgets and preparing required reports

About You

You will have a passion for swimming and the progression of students. You must have strong communication skills that build rapport and positive relationships with people and a commitment to customer service excellence. Successful applicants will demonstrate the ability to interact effectively with students that have a diverse range of ages, abilities, cultures and needs.

To be successful in this role, you will have a minimum of 2 years' experience in a Swim School environment and demonstrated ability to lead a team. You must possess values such as integrity, excellence, courage, openness, respect leadership and accountability and be able to run swim classes in the absence of a swim teacher.

About the Qualifications

- National Police Check
- Current Level 2 First Aid & CPR Certificate
- Working With Children Check (or equivalent)
- Current AUSTSWIM Certificate - Teaching of water swimming and water safety
- AUSTSWIM extension certificates (desirable but not essential)
- Previous Swim School Coordinator Experience
- Strong people leadership with an ability to inspire others
- Excellent verbal and written communication skills
- Legally entitled to work in Australia

The Organization

The organization provides health clubs, wellness and spa, golf, aquatic and sporting venues in multiple locations across Australia and New Zealand.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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