Customer Experience Specialist

3 weeks ago


Richmond, Australia Logicalis Australia Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team in Richmond. As a key member of our support team, you will play a crucial role in delivering exceptional end-user support services to our valued customers in Australia and the surrounding region.

Key Responsibilities
  • Manage Microsoft Technologies: Provide expert-level support for Microsoft technologies across our customers' end-user portfolios, ensuring seamless system operation.
  • Device Configuration and Onboarding: Build and configure new devices, onboard and offboard new users, manage user account administration, and oversee the full IT infrastructure lifecycle.
  • Issue Resolution and Escalation: Respond to, diagnose, and resolve technical issues and requests, manage competing priorities, and ensure accurate and comprehensive notes are captured for each event.
  • Liaison and Communication: Collaborate with users, suppliers, software/hardware vendors, and escalate unresolved problems or requests to relevant teams.
Requirements
  • Minimum 3 Years of Experience: Proven track record in an end-user support role, with a strong understanding of ITIL processes and experience with JIRA and ServiceNow.
  • Technical Expertise: Hands-on device maintenance and troubleshooting experience, with knowledge of Office 365 and/or SCCM.
  • Education and Certifications: Bachelor's Degree in IT/Engineering or a related field.
About Us

At Logicalis Australia, we're a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. Our mission is to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region. We're on a mission to revolutionise the digital world, one project at a time.

We offer a range of services that transform businesses and provide scalability, including cloud, connectivity, collaboration, and security. Our managed services provide real-time insights into clients' digital ecosystems, 24/7. Join us, and let's shape the future of tech together.



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