Customer Experience Specialist

1 month ago

Richmond, Australia Logicalis Australia Full time
Customer Experience Engineer

We are seeking a highly skilled Customer Experience Engineer to join our team in Richmond. As a key member of our team, you will play a crucial role in delivering exceptional end-user support services to our valued customers in Australia and the surrounding region.

Key Responsibilities:

  • Manage Microsoft technologies across our customers' end-user portfolios, ensuring seamless integration and optimal performance.
  • Build and configure new devices, onboard and offboard new users, manage user account administration, and oversee the full IT infrastructure lifecycle.
  • Respond to, diagnose, and resolve issues and requests in a timely and efficient manner, prioritizing competing priorities between inbound requests and the ITSM queue.
  • Liaise with users, suppliers, software/hardware vendors, and escalate unresolved problems or requests to relevant teams.

Requirements:

  • Minimum 3 years of experience in an end-user support role.
  • Proficiency in JIRA and ServiceNow.
  • Experience with ITIL processes is an advantage.
  • Ability to prioritize a demanding workload with a conscientious approach to time management.
  • Team-spirited attitude with a passion for knowledge sharing and continuous improvement.
  • Exposure to ITSM/JIRA or Service Now, hands-on device maintenance, and troubleshooting experience.
  • Knowledge of Office 365 and/or SCCM is a plus.
  • Bachelor's Degree in IT/Engineering or a related field.

Benefits:

At Logicalis Australia, we're committed to creating an inclusive environment that supports your professional and personal growth. Our benefits package includes:

  • Equal Paid Parental Leave for all primary and secondary carers.
  • Flexible and Focus Ways of Working, allowing you to structure your work to suit your needs.
  • Diversity, Equity, and Inclusion Commitment, with investment in Employee Resource groups, DEI Training, and Mentoring.
  • Investment in your Leadership and career through our Grow program, empowering you to take ownership of your professional success.

About Us:

At Logicalis Australia, we're not just changing the game – we're rewriting the rules. As the Architects of Change, our mission is to become the #1 Managed Service Provider in the Asia-Pacific region. We're on a mission to revolutionize the digital world, one project at a time, and we need your skills to make it happen.

Join us, and let's shape the future of tech together.

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